LittleSnapper Frequently Asked Questions
Is there a demo to try?
Yes! LittleSnapper can be downloaded from our Web site and run on your Mac for as long as you like. The only limitation of the demo is that you can add no more than 30 images to your LittleSnapper library.
What are the System Requirements for LittleSnapper?
LittleSnapper requires Mac OS X Leopard (10.5) or Mac OS X Snow Leopard (10.6) and will not run on earlier versions of Mac OS X.
How can I buy LittleSnapper?
LittleSnapper is only available from the Realmac Software online store as an electronic purchase.
We're happy to accept PayPal, Mastercard, Visa/Debit, American Express, JCB and Discover / Novus for all purchases in our secure online store.
If I buy LittleSnapper directly from the Realmac Software store, will I get a boxed copy?
No. The Realmac Software store sells only electronic (download() copies of LittleSnapper. When buying LittleSnapper online, you receive a serial number that you enter into the freely downloadable demo version of LittleSnapper to remove the demo limitations.
I've lost my serial number. Help!
If you've lost your serial number, then you should visit our online after-sales area to retrieve it. The service is fully automated and will re-send your serial number to the email address supplied when you bought LittleSnapper.
If you're still unable to find your serial number, please drop us a note and our friendly support team will be happy to help you!
How do I install LittleSnapper?
Firstly ensure you've downloaded LittleSnapper from the Realmac Software website. After locating the downloaded file (littleSnapper.dmg) in your Downloads folder (or in your Downloads 'stack'), double click the file to 'mount' the disk image: it will appear on your desktop and the content of the disk image will open in a new Finder window.
Drag the LittleSnapper icon (on the left) into your Applications folder. Then all you need to do is eject the disk image and delete the original download .dmg file from your download folder. Now that you've installed LittleSnapper, it's time to find LittleSnapper in your Applications folder and launch it.
How do I register LittleSnapper?
After having bought LittleSnapper, simply launch the application, click the 'Get Snappy. Buy Now!' button in the top right of the window and enter your serial number into the 'Register LittleSnapper' box that appears. Click 'Register' and LittleSnapper is now licensed. You can also use the LittleSnapper -> Register menu option.
When will I receive my LittleSnapper serial number?
After your purchase has completed, you will be re-directed to a receipt page which will display your serial number (which starts LS-). This is your unique serial number that you should enter into LittleSnapper. You will automatically receive an email receipt that also shows the serial number, and we recommend you print a copy of it for your own records.
If you appear to have not received a receipt, firstly check your Spam folder. If it's still missing, you can retrieve your serial number from after-sales area.
What version of LittleSnapper is my licence valid for?
All LittleSnapper licences are valid for all 1.x versions.
Do you offer multi-user discounts?
Yes. We offer customers a 'Studio Licence' (5 licences) for $99.
My serial number is not working
If your serial number is not working, then please check the following:
- Make sure you're entering a serial number that starts LS-
- If the serial number is still not working, check that you are entering it correctly. When copying and pasting the serial number you may find you have an odd space either side of the serial number. If there's whitespace either side of your serial number it can cause it to be rejected.
- If entering by hand, always check characters such as 5 and S are correct.
How much is the Ember service?
Users of LittleSnapper can register for a free Ember account, however to create more than 3 collections on the service or upload more than 30 images per month you'll need to purchase a Pro account.