Facebook links not working properly in v1.1 - commentary not showing up
With Facebook links, when I input them in facebook I have the ability to create a comment that will show up next to the link. However, in Socialite it will only show the link itself and a "preview" into the content of the link, but not the commentary that the user wrote when posting the link.
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Support Staff 2 Posted by Luke Hefson on 28 Apr, 2010 12:57 PM
Hi there,
Thanks for the message. I'm currently unable to reproduce this issue with link comments in Socialite (see attached screenshots). Could you try removing the Facebook service and re-adding it - does this resolve the issue?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Support Staff 3 Posted by Luke Hefson on 28 Apr, 2010 01:12 PM
If this doesn't resolve it - could you send us over a couple of contrasting screenshots of the issue in Socialite and online on your Facebook page?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
4 Posted by jgelfond on 29 Apr, 2010 07:25 PM
Attached are two photos, one of how Socialite shows a link (the highlighted link), which includes a preview of the link but not the "commentary" posted along with the link. The second photo shows the same link in facebook, including the commentary "New Super Jumbo packs of Seventh Generation diapers and wipes are now available at Amazon.com. Plus, every day low prices. Check it out!"
Bottom line: Socialite in its current form is stripping out essential context to posted links.
Support Staff 5 Posted by Luke Hefson on 30 Apr, 2010 09:39 AM
Hi there,
Apologies for any previous confusion - I now presume that you are referring to the initial comment that was posted along with the link (as opposed to comments made by other users on the link)?
The display of the initial comment is currently not a feature of Socialite. This was a UI decision which may be re-addressed in a future version of Socialite - I'll certainly pass your comments onto our developers in regards to this!
Please let me know if I can be of any further assistance.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Luke Hefson closed this discussion on 30 Apr, 2010 09:39 AM.
jgelfond re-opened this discussion on 30 Apr, 2010 07:06 PM
6 Posted by jgelfond on 30 Apr, 2010 07:06 PM
One other issue is that while I can mouse over a facebook link while in my web browser to preview the link, there is no way to do so using socialite - it only shows a piece of the link. So it would be much easier to be bitten by malware or be redirect to an unexpected place when checking out a link from Socialite's interface than viewing the link from Facebook on my web browser.
Support Staff 7 Posted by Luke Hefson on 04 May, 2010 12:11 PM
Hi there,
Thanks for the additional comment - I'll pass it onto our developers!
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Nik Fletcher closed this discussion on 10 May, 2010 09:15 AM.