Twitter authentication failing
Maarten
via web
I have to reauthorize Twitter for the zillionth time. And even after entering a pincode it gives me an error message:
Authentication error for Twitter.
The authentication credentials you have provided for Twitter were
not accepted. Please try again.
Removing all the prefs and database in the Application Support directory doesn't help. On twitter.com Socialite is considered as an "allowed connection". I'm really getting a bit tired of Socialite as a twitter client.
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62 Posted by Sam on 08 Apr, 2010 05:56 PM
Hey Nik and the rest,
Just thought I'd drop by and let all of you knowI'm pretty sure I've tracked the source of this problem to profile peaks. Nik in fact had suggested that, but for some reason I assumed he meant lists (since I had never heard the term before). But once I deleted the 5 profile peaks I had open—those essentially being either name searches or monitors of a specific person's tweets, or tweets directed at that person—Socialite has worked perfectly, and that was about a week ago.
I think that this problem effects people with any profile peaks open, or that would be my guess anyway. I'd also maybe suggest not downloading that emergency patch the company released, because I have a feeling that didn't target this problem specifically, and I saw one person mention that it actually created this problem. I didn't download it, and was able to work it out with the current version of the software.
Anyway, I'm no expert, and I'm sure Nik has been working trying to figure this thing out, but from my objective point of view—as a user with this problem who has effectively kicked it—and considering Nik's theory that it is in fact profile peaks causing this, I would advise users remove all their profile peaks, and I would imagine that would fix their problem. I'll be curious to see if that holds true.
Anyway, good luck everybody—and Nik!
Sam.
63 Posted by Jess Q. on 08 Apr, 2010 06:11 PM
I can tell you right now, I have no profile peeks and I still have this problem. So, so much for that idea. :\
Support Staff 64 Posted by Nik Fletcher on 09 Apr, 2010 09:26 AM
Hi Guys
Thanks for the updates: we're continuing to look into this!
Thanks
Nik
65 Posted by Diana on 09 Apr, 2010 07:00 PM
still hoping for a fix, but anyway…
Today deleted all my Twitter stuff, folders, I'm sure whatever profile peeks are, etc. Restarted Socialite a few times, tried to reauth via Browser and within. All same results. I've verified the PIN matches each time.
Here's how mine looks now. Good luck. (Emailing console log separately.)
66 Posted by Tim Myers on 10 Apr, 2010 12:30 PM
Same here :( endless reauthorisations of Twitter which just fail. Deleting the service helps for a bit but doesn't solve it. I have NO profile peeks at all.
67 Posted by Tim Myers on 10 Apr, 2010 12:48 PM
Deleted everything I could find related to Socialite in my Library folder and reinstalled. Twitter seems ok so far.
Noticed that Socialite isn't removing the Twitter service properly. I remove it, close the app and when I reopen it the service is still there.
Support Staff 68 Posted by Luke Hefson on 12 Apr, 2010 01:22 PM
Hi guys,
Thanks for all the additional information. We're continuing to look into this and we have some impending changes on the way that we'll let you know about as soon as they are ready.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Support Staff 69 Posted by Nik Fletcher on 12 Apr, 2010 01:52 PM
HI Guys
We're continuing to look into this issue. Looking back through the screenshots, it seems that a number of folks may be trying to enter a PIN into Socialite before clicking 'Allow' in the Twitter webpage and being presented with the PIN [note, the PIN is unique and not valid for more than one authentication attempt]. Could you confirm that folks are definitely getting to the PIN stage before clicking Enter PIN?
Thanks!
Nik
70 Posted by Tim Myers on 12 Apr, 2010 02:29 PM
Yes I can confirm that it fails after the PIN is entered. My problem appears to be solved but only after I'd totally removed everything to do with Socialite from my hard drive (app, prefs, and everything from my Library folder) and started from scratch with a clean install.
71 Posted by Maarten on 12 Apr, 2010 02:30 PM
No, no, no. First clicked allow all the time. 100% sure. Even tried the browser authentication and copy-pasted the pin myself.
Maarten
Support Staff 72 Posted by Nik Fletcher on 12 Apr, 2010 02:35 PM
Hi Guys
Thanks for the followup. We've just prepared a build to debug what's going on behind the scenes to try and track this down once-and-for-all. The following debug build should only be used to test this particular issue - and should be considered a beta build. Please download the following build, launch Console.app, launch this build, and add a Twitter account. If you're having issues still, please send the Console log to us in a new thread - this is for your own security!
http://socialite-alphas.s3.amazonaws.com/socialite_authdebugbuild.zip
Please let us know how you get on, and send over any Console logs for Socialite as you discover them.
Thanks for your patience and help in tracking down this issue.
Kind Regards,
Nik
73 Posted by Rodrigo SEPULVEDA SCHULZ on 12 Apr, 2010 10:38 PM
I have the same problem as described above:
- endless reauth on twitter - now won't even accept my credentials and I did delete everything and reinstalled.
seriously considering moving to another piece of software :(
it was down for the past 48 hours, and i just worked again. let's see how long it lasts :(
74 Posted by karl on 13 Apr, 2010 09:14 AM
same here... works fine since weeks or month. also this morning. now everytime comes up this crappy "would like to connect" and can´t go out. an other twitter account installed for the same time works well.
75 Posted by karl on 13 Apr, 2010 09:18 AM
13.04.10 11:07:14 Socialite[1347] Twitter will start OAuth token request...
13.04.10 11:07:15 Socialite[1347] Twitter received response from OAuth token request...
13.04.10 11:07:15 Socialite[1347] Twitter got OAuth token, will reply with URL=https://twitter.com/oauth/authorize/?oauth_token=6osmb99q........
13.04.10 11:07:54 Socialite[1347] Twitter will try to exchange token for access...
13.04.10 11:07:55 Socialite[1347] Twitter received answer from access token exchange
13.04.10 11:07:56 Socialite[1347] Twitter got validation response for URL=http://api.twitter.com/1/account/verify_credentials.json?oauth_cons......
i shorten the token... and this goes on and on...
76 Posted by karl on 13 Apr, 2010 01:16 PM
so btw. my mac freezes (dont know if socialite is the reason) some hours later and I try it again - now it works. thats fuzzy...
Support Staff 77 Posted by Nik Fletcher on 14 Apr, 2010 03:00 PM
Hi Guys
Please give Socialite 1.1 Beta 3 a try and let us know if you're still experiencing issues with it!
http://www.realmacsoftware.com/forums/index.php/forums/viewthread/3...
Thanks!
Nik
78 Posted by Diana on 14 Apr, 2010 09:07 PM
(also posted this in thread on realmacsoftware.com) Hi, all,
Nik looked through my console logs, and found I was getting some kind of fatal error due to a specific Twitter user. I don’t follow that person, so I assume it was showing up via searches. I deleted all of my searches (I only had about 5), and also did some general housekeeping on people I don’t really need to separate out anymore.
At first, Socialite still acted the same, requiring Twitter reauth pretty often. But, after a couple of reauths and restarting of Socialite, now it seems to be okay. It hasn’t asked for Twitter creds in over a day!
I’m running 1.0.6 of Socialite. It might be worth a shot, if anyone else is still having the problem, to delete your searches, etc., and see if that helps. You might be able to add them back in later, once that bad user lookup or whatever has passed. I’ll wait a few days to try that though. By the way, it’s been about 4 weeks since the problem started for me, and I’d really almost given up. I have to say, it’s pretty nice having Socialite working again, I forgot how much I liked it.
P.S. This would also explain why deleting everything fixes the problem :)
Support Staff 79 Posted by Nik Fletcher on 15 Apr, 2010 01:24 PM
Hi Guys
Thanks for the updates. We're continuing to look into this: please let me know if you're encountering any further issues.
Kind Regards,
Nik
80 Posted by Karl on 15 Apr, 2010 01:42 PM
hmm, I got the fail this morning again. 2 times I try - on the second it run. and now back to the failure. and then I download the beta 3 like recommended. and now again 5 times fail. with just 1 account.
I am very frustrated now.
Support Staff 81 Posted by Nik Fletcher on 16 Apr, 2010 12:33 PM
Hi Guys
Thanks for your updates. We're looking into an issue regarding Profile peeks currently that may affect the authentication. I'll let you know if we need any more details.
Kind Regards,
Nik
Support Staff 82 Posted by Nik Fletcher on 16 Apr, 2010 03:15 PM
HI Guys
We've just released 1.1 Beta 4 which includes a fix for authentication issues, which is related to Profile Peeks:
http://www.realmacsoftware.com/forums/index.php/forums/viewthread/3...
Please give it a go and let me know how you get on!
Kind Regards,
Nik
Nik Fletcher closed this discussion on 21 Apr, 2010 04:00 PM.