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Google Reader Not Updating

Craig's Avatar

Craig

16 Mar, 2010 02:24 PM via web

As of this morning, Google Reader's no longer updating. (Slight correction: after restarting Socialite, it loaded two entries.) The Reader site says I have 632 unread entries.

Uncertain if this is a Google problem, a Socialite problem, or something in between, but if someone could look into that, it would be good.

Thanks.

-Craig.

  1. Support Staff 2 Posted by Nik Fletcher on 16 Mar, 2010 02:29 PM

    Nik Fletcher's Avatar

    Hi Craig

    Thanks for your message. We've not seen any other reports of this, and our test machines are syncing just fine. If you restart the application, does the issue still occur? And if you remove the Google Reader service and re-add it, does the issue remain?

    Thanks!

    Nik

  2. 3 Posted by Craig on 16 Mar, 2010 02:36 PM

    Craig's Avatar

    I added a second Google Reader service and that one is working fine. The other one continues to fail. That at least gets me working in the short term.

    As noted originally, restarting the application made 2/600+ entries show up, but that's it.

  3. Support Staff 4 Posted by Nik Fletcher on 16 Mar, 2010 02:51 PM

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    Hi Craig

    Thanks for your message. As the Google Reader API is technically 'undocumented', it does have moments of flakiness. If you experience it with the second-added account please let me know.

    Please let me know if I can be of any further assistance.

    Kind regards,

    Nik

    -- Nik Fletcher

    Support & QA Manager, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

  4. 5 Posted by EROS4 on 18 Mar, 2010 08:12 AM

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    I have this problem ,too. Not just Google Reader , but also FaceBook .

  5. 6 Posted by Ian on 18 Mar, 2010 11:00 AM

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    My Google Reader and Facebook have also stopped updating. This had happened a couple time before, but it seemed that one of your updates had fixed it. Deleting the Reader service and re-installing it fixes it once, it shows unread items a few times, but then it stops. It tries to update (the spinning icon appears beside the Reader and Facebook services) but nothing comes of it.

    This happens in two different locations (i.e. home & work, different networks). Twitter updates fine.

    Console shows errors like this one:
    ` 3/18/10 6:31:47 AM Socialite[22898] Network connection failed=Error Domain=NSURLErrorDomain Code=-1001 UserInfo=0x1c16e740 "The request timed out." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1001 UserInfo=0x1acf19e0 "The request timed out.") (user info={

    NSErrorFailingURLKey = http://www.google.com/reader/api/0/edit-tag?client=EventBox-Mac;
NSErrorFailingURLStringKey = "http://www.google.com/reader/api/0/edit-tag?client=EventBox-Mac";
NSLocalizedDescription = "The request timed out.";
NSUnderlyingError = Error Domain=kCFErrorDomainCFNetwork Code=-1001 UserInfo=0x1acf19e0 "The request timed out.";

    })

    3/17/10 9:21:27 PM Socialite[5816] Network connection failed=Error Domain=NSURLErrorDomain Code=-1001 UserInfo=0x288d07c0 "The request timed out." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1001 UserInfo=0x217640b0 "The request timed out.") (user info={

    NSErrorFailingURLKey = http://api.facebook.com/restserver.php?limit=1000&sig=[API details removed by Nik @ Realmac]method=facebook.stream.get;
NSErrorFailingURLStringKey = "http://api.facebook.com/restserver.php?limit=1000&sig=57e5e5f06c074b36b1b6d422d15621d7&format=JSON&call_id=2749&start_time=1268865526&v=1.0&session_key=d[API details removed by Nik @ Realmac]method=facebook.stream.get";
NSLocalizedDescription = "The request timed out.";
NSUnderlyingError = Error Domain=kCFErrorDomainCFNetwork Code=-1001 UserInfo=0x217640b0 "The request timed out.";

    }) `

  6. Support Staff 7 Posted by Nik Fletcher on 18 Mar, 2010 11:05 AM

    Nik Fletcher's Avatar

    Hi Guys

    Thanks for your message. Looking at the Console logs, it would appear that the connections to the servers are simply timing out [i.e. the APIs themselves are taking > 30 seconds to respond - a sign that the API is usually not working correctly]. The Facebook API has been known to be unreliable - and the Google Reader one has had issues in the past - so we're continuing to look into them.

    Thanks

    Nik

  7. 8 Posted by Ian on 18 Mar, 2010 11:21 AM

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    Nik - That seems likely. Checking console messages it seems that Reader connections timed out throughout the day, when I was logged in to different networks, so it's most likely to be the Reader/Facebook that initiates the problem.

    However -- that doesn't account for the fact that deleting the service and then installing it again instantly updates with new things. I re-installed Reader earlier this morning and it immediately showed me 50-odd new items, whereas before it had been showing the "Updating" icon on and off for an hour without anything new appearing.

    And I just deleted and re-installed Facebook. It had been showing the "Updating" icon on and off for the past hour with no new items, but the instant I re-installed it, 58 new items appeared, that were actually updated as much as 20 hours ago.

    I wonder if the initial problem might be a slow server response, but then Socialite has a hard time recovering somehow.

  8. Support Staff 9 Posted by Nik Fletcher on 18 Mar, 2010 11:42 AM

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    Hi Ian

    Thanks for the followup. We're looking into why the timeouts would effectively 'deadlock' an account: we've placed a number of safeguards in place since 1.0 to try and avoid this. I'll update here as soon as I know more.

    Thanks!

    Nik

  9. 10 Posted by Fred on 18 Mar, 2010 03:41 PM

    Fred's Avatar

    I've been having this same problem since updating to Version 1.0.4 (1087). Below are some of the steps I've taken to try to fix it.

    1) Delete Greader service. This works until I quit Socialite.

    2) Delete all Socialite preferences, and the Socialite folder from the Application Support folder. This seems to have fixed things, somewhat. Now, Greader updates and remembers my read posts. Twitter Updates and remembers my read posts. But, Facebook is now stuck in perpetual refresh.

    Twitter seems to be the only service that is working properly now.

    Is there anyway to downgrade to a previous version?

  10. Support Staff 11 Posted by Nik Fletcher on 18 Mar, 2010 03:45 PM

    Nik Fletcher's Avatar

    Hi Fred

    Facebook's pushed out some API changes recently that broke the refreshing for Photo Albums. We'll be pushing out an update later today to address this specific issue.

    Thanks!

    Nik

  11. 12 Posted by EROS4 on 21 Mar, 2010 10:03 AM

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    I've update to 1.0.5 , but it still has the same problem , although it fixed it once.

  12. 13 Posted by mdotbb on 22 Mar, 2010 04:18 AM

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    GR has not been updating for me for the last 6 hours. Other clients that access GR are fine.

  13. Support Staff 14 Posted by Nik Fletcher on 22 Mar, 2010 09:13 AM

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    Hi Guys

    Thanks for your messages. We're looking into these reports further and will let you know if we need any further details to track down the issue.

    Please let me know if I can be of any further assistance.

    Kind regards,

    Nik

    -- Nik Fletcher

    Support & QA Manager, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

  14. 15 Posted by Susan on 22 Mar, 2010 02:15 PM

    Susan's Avatar

    Just to let you know, I'm having the same problem with Google Reader. Thanks for looking into the problem. I hate reading the feeds on Google Reader and much prefer Socialite.

  15. 16 Posted by Ian York on 22 Mar, 2010 02:17 PM

    Ian York's Avatar

    --
        Ian York (***@iayork.com) <http://www.iayork.com/>
     "-but as he was a York, I am rather inclined to suppose him a
      very respectable Man." -Jane Austen, The History of England

  16. Support Staff 17 Posted by Nik Fletcher on 22 Mar, 2010 02:31 PM

    Nik Fletcher's Avatar

    Hi Guys

    A few hours ago we made a pre-release build of Socialite (which should fix these issues) available:

    http://www.realmacsoftware.com/forums/index.php/forums/viewthread/3...

    You may need to remove and re-add your account, however if you're experiencing these issues please give the 1.0.6 pre-release a go and let me know how you get on.

    Kind Regards,

    Nik

  17. 18 Posted by mdotbb on 22 Mar, 2010 03:32 PM

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    I did have to remove and re-add GR, but it's syncing fine on the new build. Thanks!

  18. Support Staff 19 Posted by Nik Fletcher on 22 Mar, 2010 03:40 PM

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    Hi there

    Thanks for the update: if you run into any issues please let us know. We'll be pushing this build out as a final release in the next couple of days (so long as folks don't report any further issues with Google Reader sync!).

    Kind Regards,

    Nik

  19. 20 Posted by EROS4 on 23 Mar, 2010 02:39 AM

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    OK, I tried to remove and re-add Google Reader, and it began updating. Thanks!

  20. Support Staff 21 Posted by Nik Fletcher on 23 Mar, 2010 10:54 AM

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    Thanks for the update: please let me know if you experience any further issues!

    Kind Regards,

    Nik

  21. 22 Posted by ElGrowZone on 23 Mar, 2010 03:10 PM

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    After removing and re-adding the Google Reader service, 1.0.6 prerelease sync again. Thank you!

  22. Nik Fletcher closed this discussion on 23 Mar, 2010 03:13 PM.

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