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1.04 - still getting facebook login error.

jonbwfc's Avatar

jonbwfc

11 Mar, 2010 05:29 PM via web

I started getting the facebook login problem today, so I checked this forum and found the thread. I've upgraded to 1.04, biut this doesn't appear to have changed anything. Have Facebook gone and broken things again?

  1. Support Staff 2 Posted by Luke Hefson on 12 Mar, 2010 12:32 PM

    Luke Hefson's Avatar

    Hi Jon,

    Thanks for the message. I'm sorry to hear that you are having issues with Socialite, I understand what an inconvenience this may be for you.

    Have you tried removing the Facebook service from Socialite and re-adding it?

    Kind regards,

    Luke

    -- Luke Hefson

    Support & QA, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

  2. 3 Posted by jonbwfc on 12 Mar, 2010 12:54 PM

    jonbwfc's Avatar

    On 12 Mar 2010, at 12:33, Luke Hefson wrote:
    > // Add your reply above here
    > ==================================================
    > From: Luke Hefson
    > Subject: 1.04 - still getting facebook login error.
    > Hi Jon,
    > Thanks for the message. I'm sorry to hear that you are having issues with Socialite, I understand what an inconvenience this may be for you.
    > Have you tried removing the Facebook service from Socialite and re-adding it?
    > Kind regards,
    > Luke
    Luke,

    I tried that but it didn't seem to help. However I did just stumble upon the cure - the problem was I had Facebook open in Safari while I was trying to re-add the Facebook account to Socialite. Something strange must have been happening as a result of that, because the authorisation stage wasn't working. As soon as I closed the browser down, the authorisation went through correctly. So everything is fine now but maybe you might want to add an FAQ/note that you can't authorise Socialite while you have Facebook open in Safari.

    Thanks!

    Jon

  3. Support Staff 4 Posted by Luke Hefson on 12 Mar, 2010 02:39 PM

    Luke Hefson's Avatar

    Hi Jon,

    Glad to hear you're back on track! We'll pass your comments onto our developers and continue to investigate this issue!

    Kind regards,

    Luke

    -- Luke Hefson

    Support & QA, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

  4. Luke Hefson closed this discussion on 12 Mar, 2010 02:39 PM.

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