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Subject: Getting tired of having to remove/add Google Reader due to authentication problems

Original Post mdotbb's Avatar

mdotbb

02 Feb, 2010 05:13 PM via web

Why does this keep happening? Twice this week. It happens even after following these steps.

http://support.realmacsoftware.com/faqs/socialite/google-reader-aut...

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  1. 32 Posted by Jay on 09 Feb, 2010 03:56 AM

    Jay's Avatar

    Reeder is also working again. After a quit and relaunch, even Socialite is working again! So it would seem that THIS TIME, GR is to blame. Unlike every other time though, all clients crapped out, and Socialite began working again without intervention. To me, they sound like 2 different issues.

  2. 33 Posted by rtteachr on 09 Feb, 2010 04:01 AM

    rtteachr's Avatar

    Socialite still not working for me.

  3. 34 Posted by rtteachr on 09 Feb, 2010 04:08 AM

    rtteachr's Avatar

    WORKING!!!

  4. 35 Posted by Leone Anthony on 09 Feb, 2010 04:13 AM

    Leone Anthony's Avatar

    not working for me, yet.

  5. 36 Posted by Leone Anthony on 09 Feb, 2010 04:15 AM

    Leone Anthony's Avatar

    Sorry. Working for me now.

  6. 37 Posted by mdotbb on 09 Feb, 2010 04:39 AM

    mdotbb's Avatar

    Working for me now too. Phew. Meltdown averted. :)

  7. 38 Posted by Matthew Kelch on 09 Feb, 2010 04:41 AM

    Matthew Kelch's Avatar

    On Mon, Feb 8, 2010 at 11:39 PM, mdotbb <
    tender+d9cd227a4415594d9c5d54f7470ecf9c42966aa87@tenderapp.com<tender%2Bd9cd227a4415594d9c5d54f7470ecf9c42966aa87@tenderapp.com>
    > wrote:

  8. Support Staff 39 Posted by Nik Fletcher on 09 Feb, 2010 09:27 AM

    Nik Fletcher's Avatar

    HI Guys

    It does appear that Google were rolling out new Reader features last night, and the issues you saw were a result of their changes. The Google folks say everything should be back to normal now. If you're still experiencing issues please let us know: we're aware that a small number of people are still having authentication issues and we're continuing to look into them.

    Please let me know if I can be of any further assistance.

    Kind regards,

    Nik

    -- Nik Fletcher

    Support & QA Manager, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

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