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Wow a Problem with every service

adamprocter's Avatar

adamprocter

16 Jan, 2010 12:59 AM via web

Specific OS
10.5.8 - Crashes the entire system if left running
10.6.2 - Emoji icons broken (ok apparently an Apple related thing)

General seen on 10.5 (work) and 10.6 (home)
Twitter - changed my password and it kept asking me to authenticate every time I opened socialite - deleted all twitter.com from Keychain appears at the moment to fix it
Google Reader - Authentication Credentials not correct, cant delete service on 10.5.8. 10.6.2 service deleted by not re-added it yet...
Flickr - only shows the last 5 contacts photos even if contact uploads 20 images on that day.

This does not instil any confidence if it was not for the fact I paid and I liked the idea behind the app (eventbox) I would just app zpp this bad boy outta my system.

I have already complained that support is just about pointing everyone here
http://support.realmacsoftware.com/faqs/socialite/fixes-for-common-...

Really disappointed with the app and support. I do not recommend this app to anyone , until the problems are fixed.

The app should be rolled back to Beta Status and I think many users deserve some compensation

  1. Support Staff 2 Posted by Nik Fletcher on 18 Jan, 2010 12:00 PM

    Nik Fletcher's Avatar

    Hi Adam

    Thanks for your message. We're continue to work on Socialite. We've been unable to replicate the issues you report (which makes it hard for us to fix them). The Flickr issue you've reported is, we believe, related to the Flickr API calls that only return the 5 most recent images from contacts.

    The Emoji item is indeed an OS X bug in Snow Leopard that we're waiting for Apple to fix.

    Could you give me an idea of the size of your ~/Library/Application Support/Socialite folder on OS X 10.5.8?

    Please let me know if I can be of any further assistance.

    Kind regards,

    Nik

    -- Nik Fletcher

    Support & QA Manager, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

  2. 3 Posted by adamprocter on 18 Jan, 2010 05:47 PM

    adamprocter's Avatar

    10.5mb

  3. 4 Posted by adam on 18 Jan, 2010 10:43 PM

    adam's Avatar

    I have noticed today that in application support there is two hidden files related to eventbox that I have never removed before - not sure but may this have some effect ?

    I deleted them but have yet to test as I dont like hard crashing my mac !

    see image
    http://dl.dropbox.com/u/996167/eventbox%20hidden%20files.png

  4. Support Staff 5 Posted by Luke Hefson on 19 Jan, 2010 12:20 PM

    Luke Hefson's Avatar

    Hi Adam,

    Please see my response in the following thread:

    http://support.realmacsoftware.com/discussions/socialite/309-freezes-the-entire-system-2

    Kind regards,

    Luke

    -- Luke Hefson

    Support & QA, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

  5. Luke Hefson closed this discussion on 19 Jan, 2010 12:20 PM.

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