Continuous Freshing
discoBig
via web
Gday Crew
I hope my note finds you well.
Version: 1.2.2.
I have an issue where my app has 're-fresh-like' circles next to all services, not beach ball of death circles - but circles that are grey and sit to the left of the number count for ea. service.
I have 5 services attached to Socialite.
3 Twitter accounts, 2 FB & Google Reader.
Sometimes the first Twitter account spins right out and has 12342145 as unread count next to updates. Which is usually 50-100.
The app is continuously refreshing and no new updates come through unless I quit the app and launch again.
I used app zapper to delete the app and downloaded it again & added back all of my services.
The same problem occurs.
Can't think of anything else to tell you.
Looking forward to hearing your resolve.
Thanks so much, Keep In Happy Places, Duncan
PS: Thanks for Socialite & well done on an amazing application. :-)
Screen_shot_2010-09-20_at_7.27.05_PM.png
Comments are currently closed for this discussion. You can start a new one.
Support Staff 2 Posted by Luke Hefson on 20 Sep, 2010 01:11 PM
Hi there,
Thanks for the message. I'm sorry to hear that you are having issues with Socialite, I understand what an inconvenience this may be for you.
Rather than using AppZapper - could you try manually creating a fresh Socialite database by taking a look at the following steps and letting us know how you get on?
http://support.realmacsoftware.com/faqs/socialite/starting-socialite-with-a-fresh-database
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
3 Posted by Duncan Carey on 21 Sep, 2010 01:19 AM
Gday Luke,
Thank you for your e-mail. I hope my note finds you well.
I have followed your kind instructions and reloaded the app - it seems the problem has been fixed for now.
Hope it stays Ok, I been missing this app in my day.
I hope your day is being kind to you.
Thanks for your help.
Duncan
Support Staff 4 Posted by Luke Hefson on 21 Sep, 2010 09:39 AM
Glad to hear you're back on track Duncan!
Please let me know if I can be of any further assistance.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Luke Hefson closed this discussion on 21 Sep, 2010 09:39 AM.
Duncan Carey re-opened this discussion on 21 Sep, 2010 09:56 AM
5 Posted by Duncan Carey on 21 Sep, 2010 09:56 AM
Gday Luke
Thank you for your e-mail.
Unfortunately, now when I click the app from dock, it doesn't open.
It shows active in the dock - but not opening or 'displaying on screen'. Even if I ⌘ tab through the open apps and press alt to open highlighted, the app won't open.
It was running fine most of the day.
I have removed the app using app zapper a couple of times and last removal was via your sent instructions.
I have done repair permissions and and a number of other maintenance scripts such as cleaned system cache etc.
I have noticed changes with this app since twitter interface changes.
I also notice whenever I move folders with in my Google Reader service, the app starts really slowing up.
Not sure what else I can advise.
Hope to hear a resolve.
I hope your day is being kind to you.
Thank you & Best Regards, Duncan
6 Posted by adamprocter on 21 Sep, 2010 04:07 PM
I have the same problem twice now, used manual and app zapper have just done another manual refresh (3rd refresh in as many weeks) - lost all my peeks, settiings etc etc again.
Was working fine until the last 2/3 weeks. the other symptom is all events window will not appear after launching app and you have to select if from the window menu.
7 Posted by adamprocter on 22 Sep, 2010 10:05 AM
its busted again this morning :(
same thing no all events window
window > all events
just spinning
2x twitter
1x flickr
1 x facebook
1x googlereader
8 Posted by Duncan Carey on 22 Sep, 2010 10:48 AM
To even see Socialite, I open the app, then have to click "show" from menu bar. Then the spinning out begins. Not able to report stats as it changes intermittently. I've kind of given up now. Which is sad. I haven't had a fully functioning version of Socialite for a few days. I'm back to Twitterific, web pages & Net News Wire. That's boring. :-) I hope this app gets the attention it deserves - really soon. I suspect the Twitter interface changes are playing a part in this app's dysfunction. I hope the guys at realmacsoftware are working on this issue, there are loads of folks repeating same issues. It seems as though my ticket from last report has been left unattended. It's always good to be kept in the loop. Duncan :-) ॐ
Support Staff 9 Posted by Nik Fletcher on 22 Sep, 2010 02:54 PM
Hi Guys
Thanks for your message. We've seen a couple of reports of issues with the Twitter API recently. We've not been able to replicate the continual refreshing that some users have - however, we're in the process of reworking how Socialite stores and requests data from the services. I can't say when this might appear, but our developers are working it!
Please let me know if I can be of any further assistance.
Kind regards,
Nik
-- Nik Fletcher
Support & QA Manager, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
10 Posted by Duncan Carey on 23 Sep, 2010 07:06 AM
Thanks Nik,
I have been unable to use the app for a number of days now.
I have left it until issues have been sorted.
Do you know how we best keep in the loop about a new version.
Usually one would open the app to get an update, but I am unable to use the app at all now.
Thank you & Best Regards, Duncan
Support Staff 11 Posted by Nik Fletcher on 23 Sep, 2010 01:27 PM
Hi Duncan
The best way would be to follow @socialiteapp on Twitter: any update news will be posted there.
Thanks!
Nik
Nik Fletcher closed this discussion on 23 Sep, 2010 01:27 PM.
adamprocter re-opened this discussion on 28 Sep, 2010 09:56 PM
12 Posted by adamprocter on 28 Sep, 2010 09:56 PM
I don't think its the twitter accounts - its just having loads - as at work I seem to be ok with 1 twitter account and nothing else but I really annoyed now as this problem has made Socialite unusable
13 Posted by adamprocter on 28 Sep, 2010 10:46 PM
binned sqlite file saves having to input serial number and all my prefs again but have to re add accounts… working ok but lost all my accounts and peeks… a little nervous to add all my accounts again as well :(
Support Staff 14 Posted by Luke Hefson on 29 Sep, 2010 02:39 PM
Hi Adam,
Thanks for the update. We're continuing to look into this!
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
15 Posted by consumr on 06 Oct, 2010 11:11 PM
Same issue here. Since month. dont want to start from scratch again (6th time at home, 4th time at work). what is the problem with your sqlite dbs?
Support Staff 16 Posted by Luke Hefson on 07 Oct, 2010 09:39 AM
Hi there,
Sorry to ear that you're still experiencing issues with this - we're continuing to look into this!
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
17 Posted by Linus Kendall on 08 Oct, 2010 03:04 PM
I am also regularly experiencing this. Usually removing and starting clean works for a while, but then the problem re-emerges.
It currently makes Socialite almost unusable as I have to recreate my accounts over and over again every so often.
I am getting these types of error messages (attached), don't know if they're related.
Support Staff 18 Posted by Nik Fletcher on 11 Oct, 2010 10:30 AM
Hi Linus
Thanks for the report. The output looks like the application is trying to access an event that's no longer in the database (likely removed by the Content Limit). I've asked our developers to look into this!
Please let me know if I can be of any further assistance.
Kind regards,
Nik
-- Nik Fletcher
Support & QA Manager, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Nik Fletcher closed this discussion on 12 Oct, 2010 01:12 PM.