Socialite polling, spinning, gobbling cycles
As of a week or two ago, Socialite has been acting funny. When it starts, it grabs all the CPU (99%) for several minutes. During this time, you can barely interact with it. Then, it settles down into about 20% CPU consumption...until you try to interact with it, at which point CPU utilization skyrockets again. If I try to click on an item in my Twitter feed, it takes 3-4 second for the event to be processed. The Twitter, Facebook or Flickr services all show the "loading" animation, and this never stops.
This is happening with 1.2.2 on Mac OS 10.5.8, but it was already happening with 1.2.1.
It's pretty much unusable. Any suggestions?
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2 Posted by Roger Rohrbach on 26 Aug, 2010 08:57 PM
Oh, and nothing appears in the preview pane any more.
Support Staff 3 Posted by Luke Hefson on 31 Aug, 2010 06:38 PM
Hi Roger,
Thanks for the message. I'm sorry to hear that you are having issues with Socialite, I understand what an inconvenience this may be for you.
To help us further investigate your issue, we'd appreciate it if you could quickly run though the steps in the following link and let us know if you are still encountering problems:
http://support.realmacsoftware.com/faqs/socialite/fixes-for-common-socialite-issues
Please let me know if I can be of any further assistance.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
4 Posted by Roger Rohrbach on 01 Sep, 2010 10:44 AM
Hi Luke,
"Make sure that Socialite is up-to-date": Check. I'm running Version
1.2.2 (7157).
"Repair your system's Disk Permissions": Check.
"Twitter Authentication Issues": I'm not having authentication
problems. I'm getting new items in my Twitter feed.
"Facebook Authentication Issues": Ditto.
"Run Socialite in Safe Boot": When I do this, the AirPort drivers
aren't installed, so I can't really test whether Socialite works (I
don't have an Ethernet cable handy).
"Start Socialite with a fresh database": this is where you lose me. I
was counseled to do this some releases ago, and it did indeed resolve
my problems at that time. But I've got dozens of RSS feeds in
Socialite. If I'm going to manually re-enter them a second time, it's
going to be in a product that is robust enough to not require me to do
so a third time.
So, unless you've any better ideas, I'll go shopping for an RSS reader
(I tend to use Socialite more for this than for anything else).
regards,
Roger
Support Staff 5 Posted by Nik Fletcher on 01 Sep, 2010 10:48 AM
Hi Roger
We're looking into the database issue for a future refresh. The codebase for Socialite (which was an application called Eventbox) has a number of issues with the database that we're working to fix: in fact we're working to completely re-engineer how we store data for a future release.
Please let me know if I can be of any further assistance.
Kind regards,
Nik
-- Nik Fletcher
Support & QA Manager, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
6 Posted by Roger Rohrbach on 02 Sep, 2010 12:32 AM
To follow up: I did re-create my database, and it was easy—much easier than it's made out to be in the FAQ on the topic. First, I only had to delete the Socialite folder in Application Support (but of course that's because I cleared out the EventBox files last time I went through this exercise). Second, there's no need to trash the either the application or its preferences. Third, although one has to re-create one's services, there's no need to re-enter RSS feeds; you can export the feeds to OPML (File->Services->RSS->Export Feeds). (Incredibly, no one mentioned this when I complained of not wanting to manually re-enter these!) Then, after you've re-create your RSS service, you can import the feeds from the OPML file (tellingly, this is still called "EventBoxFeeds.opml"; does Realmac even know this feature exists?)
If you paid for EventBox, make sure you've written down your serial number before trashing your database. You can re-enter it by clicking the "Upgrade" notice in the advert area.
So, although it's annoying to have to do this, it's not a deal-breaker. Socialite is still better than any other Mac RSS reader I'm aware of, so I'll patiently wait for the rewrite.
Nik Fletcher closed this discussion on 02 Sep, 2010 10:12 AM.