Socialite running really slow after upgrading to Snow Leopard
Jen Santarelli
via web
Hello! I upgraded my OS to Snow Leopard a few days ago and Socialite is the only app that seems to be affected since then. I download the app to reinstall it, but the problems persist. In addition to it running extremely slow (clicking on an item to see the full version in the preview pane takes minutes to execute), I've noticed that the number of unread items is going down for RSS feeds that I haven't gotten to yet (so the app is marking things unread on its own).
Do you have any other suggestions for me or is this a bug with it running on Snow Leopard? I never realized how much I relied on Socialite until this stuff started to happen. :)
- Jen
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Support Staff 2 Posted by Luke Hefson on 23 Aug, 2010 09:51 AM
Hi Jen,
Thanks for the message. I'm sorry to hear that you are having issues with Socialite, I understand what an inconvenience this may be for you.
To help us further investigate your issue, we'd appreciate it if you could quickly run though the steps in the following link and let us know if you are still encountering problems:
http://support.realmacsoftware.com/faqs/socialite/fixes-for-common-socialite-issues
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
3 Posted by Jen Santarelli on 24 Aug, 2010 03:13 AM
Hi Luke,
I ended up having to restart from scratch with a fresh database, but that seems to have done the trick. I mainly use Socialite for RSS, so luckily I was able to export and re-import my list of feeds so that I didn't have to re-subscribe to each one manually and now everything is working great. Thanks for the help!
- Jen
Support Staff 4 Posted by Luke Hefson on 24 Aug, 2010 07:49 AM
Glad to hear you're back on track Jen!
Please let me know if I can be of any further assistance.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Luke Hefson closed this discussion on 24 Aug, 2010 07:49 AM.
Jen Santarelli re-opened this discussion on 28 Aug, 2010 01:37 PM
5 Posted by Jen Santarelli on 28 Aug, 2010 01:37 PM
Hi Luke! After a few days of working fine, I started having the same issue again. (This was before I was notified of the most recent upgrade, too.) Do I need to purge the database again or is there something else I should try? Thanks again!
- Jen
6 Posted by Derrick Tan on 30 Aug, 2010 07:59 AM
I've posted a new discussion regarding this and I think mine is smilar to yours. After a fresh database, it will work fine and after a couple of restart, it will just slow down to a crawl and get stuck on refreshing the feed.
Support Staff 7 Posted by Nik Fletcher on 01 Sep, 2010 04:23 PM
Hi Guys
Thanks for your updates. To limit this issue, we typically advise folks to lower the content limit on their socialite accounts to 3 days (by right-clicking on the account, choosing 'Content Limit' and then selecting 1 or 3 days). Then right-click again -> Content Limit and choose the 'Limit Now' option.
Our developers are currently working to ensure this isn't necessary in a future update, and we're hard at work re-structing Socialite to avoid this being necessary!
Please let me know if I can be of any further assistance.
Kind regards,
Nik
-- Nik Fletcher
Support & QA Manager, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Nik Fletcher closed this discussion on 06 Sep, 2010 04:07 PM.