Contact Form not working
I am running RW 4.2.3 on an Intel Core 2 Duo iMac. The contact
me page appears correct, but does not send messages. No error
message, just a new blank form shows up. (No "Your message has been
sent" message either.) I ran through all of the suggested steps. I
have contacted my host, and they have tested their end of things,
which works properly. The address for my site is
www.stuartmalina.com, if you'd like to check it out yourself.
Any help would be appreciated.
Thanks-
Stuart Malina
***@stuartmalina.com
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Support Staff 2 Posted by Nik Fletcher on 21 Jul, 2009 04:38 PM
Hi Stuart
Thanks for your message - I'm sorry you're having issues with the contact form. Have you run through the steps listed here?
http://support.realmacsoftware.com/faqs/rapidweaver/common-fixes-for-rapidweaver-contact-form-issues
Thanks!
Nik
3 Posted by stu on 22 Jul, 2009 12:29 AM
Hi, Nik-
I have gone through the recommended steps.
What next?
Stuart
Support Staff 4 Posted by Nik Fletcher on 24 Jul, 2009 02:35 PM
Hi Stuart
I've just sent a test message myself and seen the problem. Did my email reach you?
I'm just trying to test the form and find out where this may be going wrong. Which version of RapidWeaver are you using?
Thanks!
Nik
Nik Fletcher closed this discussion on 24 Jul, 2009 02:35 PM.
stu re-opened this discussion on 24 Jul, 2009 03:18 PM
5 Posted by stu on 24 Jul, 2009 03:18 PM
No email came, Nik. I'm using RW 4.2.3 (4728).
Let me know if you come up with something, or if there is more info
you need.
Many thanks!
Stuart
Support Staff 6 Posted by Nik Fletcher on 24 Jul, 2009 04:00 PM
Hi Stuart
Thanks for your update. Who are you hosting your site with?
Thanks!
Nik
Nik Fletcher closed this discussion on 24 Jul, 2009 04:00 PM.
stu re-opened this discussion on 24 Jul, 2009 04:13 PM
7 Posted by stu on 24 Jul, 2009 04:13 PM
startlogic.com
Support Staff 8 Posted by Nik Fletcher on 27 Jul, 2009 01:17 PM
Hi Stu
Thanks for the link. Have you sent the sample Email here:
http://support.realmacsoftware.com/faqs/rapidweaver/common-fixes-for-rapidweaver-contact-form-issues
To your host?
What was their response?
Thanks!
Nik
Nik Fletcher closed this discussion on 27 Jul, 2009 01:17 PM.
stu re-opened this discussion on 27 Jul, 2009 02:24 PM
9 Posted by stu on 27 Jul, 2009 02:24 PM
I did, Nik. here's the response I got from Start Logic:
Hello Stuart,
We apologize for the inconvenience this has caused you. I’ve checked
the functionality of the form http://stuartmalina.com/page10/
page10.php and was able to duplicate the issue. I’ve uploaded a simple
PHP sendmail script at http://stuartmalina.com/page10/1/
sendmail.html . It is working fine. The PHP sendmail code that you
have used is causing the issue. Unfortunately, we do not debug the
customer’s scripts. So, you need to contact your Web master or search
for the solutions in the Search Engines.
If you have any further questions, please update the Support Console.
Regards,
Stanley Richards
Technical Specialist
Let me know how to proceed.
Thanks again-
Stuart
Support Staff 10 Posted by Nik Fletcher on 29 Jul, 2009 03:41 PM
HI Stuart
Thanks for your message. I'm going to ask one of our developers to review this thread and see if he can suggest anything - I'm not versed in PHP to help debug the code, I'm afraid!
Kind Regards,
Nik
11 Posted by Aron Carroll on 30 Jul, 2009 08:34 AM
Hi Stuart,
I’ve just taken a look at your contact form and it would appear that your host does not have PHP sessions enabled correctly. Sessions are simply a way of carrying information between webpages. We use them for the confirmation messages as well as spam protection.
Would you mind emailing your host explaining that the PHP session on your contact form page is not working as it should. They will understand what this means and hopefully provide a solution.
Please do let me know if I can be of further assistance.
Cheers,
Aron