Publishing
Rae Purvis
via web
error message "Couldn't connect to the server using those credentials."
rapidweaver 3.6.7
mac os 10.6.6
host Media Temple
I have contacted Media Temple on this issue
I had partial success with the attached Publishing Page but the
upload stalled on a "Brochure" page
when I tried again I get error message above.
I have deleted cache and toggled the NcFTP on and off
Thanks
Rae
when I tried again I get
- Pub_Page.tiff 55.8 KB
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2 Posted by Alix Ann Allen on 16 Feb, 2011 03:25 AM
I have been trying to contact rapid weaver with a similar problem. They have not responded.
If there is a problem with their program you would at least think they would let us know. I see that other users are having the same problem. Rapidweaver please respond to your clients.
Support Staff 3 Posted by Luke Hefson on 17 Feb, 2011 12:16 PM
Hi Rae,
Thanks for the message. I'm sorry to hear that you are having issues with RapidWeaver, I understand what an inconvenience this may be for you.
To help us further investigate your issue, we'd appreciate it if you could quickly run though the steps in the following link and let us know if you are still encountering problems:
http://support.realmacsoftware.com/faqs/rapidweaver/common-fixes-for-ftp-publishing-issues
@Alix Ann Allen - have you had a chance to take a look at Nik's response to your other support request here:
http://support.realmacsoftware.com/discussions/general-queries/8695-your-product-does-not-work
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within two business days.
Nik Fletcher closed this discussion on 22 Feb, 2011 03:46 PM.