Contact Page
I have the contact page set up and when I submit a completed form, nothing happens. I don't get the "thank you" message and there is no email delivered to the set address. My host server is php enabled. Any ideas?
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Support Staff 2 Posted by Nik Fletcher on 11 Feb, 2011 03:50 PM
HI there
Thanks for your message. have you run through the following steps?
http://support.realmacsoftware.com/kb/rapidweaver/common-fixes-for-...
Please let me know if I can be of any further assistance.
Kind regards,
Nik
-- Nik Fletcher
Support & QA Manager, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
3 Posted by garymattevi on 11 Feb, 2011 05:23 PM
Hi Nik,
Thank you for the quick response.
I have worked with my host to get the php session set up. The form information is eventually sent, however, it usually takes two or three tries before it actually goes through.
This is the message the sender receives on the first attempt: We cannot verify that you are trying to send an email from this form. Please try again.
Any idea why it this is happening? Other than this glitch, I love RapidWeaver.
Gary
4 Posted by d_vaught on 15 Feb, 2011 03:00 PM
I am having a similar issue, and after doing lots of research into it, think you may have an easy fix. In the contact page's settings (Page info > Cog symbol) there's a checkbox for "Send using your email address".
You might check to see if it's checked, and if not try it.
5 Posted by garymattevi on 15 Feb, 2011 03:21 PM
d_vaught,
Thanks for the tip. I did check the box "Send using your email address" and it still took two tries to submit the contact form. If you get any other ideas, please let me know.
6 Posted by d_vaught on 16 Feb, 2011 08:46 PM
what browser / OS are you using. The problem I'm having is only on Windows and only using InternetExplorer (Firefox, Safari and Chrome) all work.
7 Posted by garymattevi on 16 Feb, 2011 08:54 PM
I use Safari and Chrome. What I have observed is this:
I have 3 contact pages on my website. Two of the pages use email addresses that go through my host server and other is a gmal email account. The only pages that don't go through on the first attempt are the host server accounts - gmail goes through the first time. What's your take?
8 Posted by d_vaught on 16 Feb, 2011 09:03 PM
What is your host server running on?
And are the pages all saved to the same directory? If so, maybe your mailer.php script is being overwritten?
Nik Fletcher closed this discussion on 16 Mar, 2011 04:53 PM.