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Contact form requires a relay server per GoDaddy

Helena

05 Oct, 2010 02:20 PM via web

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Hi boards / RMS -

I had a functional contact form for a long long time, until it stopped. The checklist pointed me to think it was the PHP session problem, but GoDaddy support told me this instead:

" In order to be able to send email through our hosting accounts that we offer, you must use the following relay server in your code:
relay-hosting.secureserver.net
You do not need to provide a user name and password for this relay server as it does not require authentication.
"

Problem is, I don't know what this means in terms of the Contact Form settings or the PHP code. Any pointers? Thanks!

1. 2 Posted by Aron Carroll on 06 Oct, 2010 03:37 PM

   

   Hi Helena,

   I'm afraid the RapidWeaver contact form doesn't support using custom mail servers as GoDaddy has suggested. We use the built in PHP mail() function to send the emails. It's actually very similar to the code supplied by GoDaddy on their help site. (Actually I've just realised that the following link only applies to dedicated servers).

   http://community.godaddy.com/help/article/4651

   In fact on the help site GoDaddy suggest that you do not need to use the relay-hosting.secureserver.net mail server if you are using the PHP mail() function as your site does.

   http://community.godaddy.com/help/article/951

   So perhaps I'd go back to GoDaddy and ask them to look into your issue in a little more detail.

   If you have a link to the broken contact form, I'd be happy to take a look. Please do let me know what GoDaddy say when they respond.

   Thanks,

   Aron

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2. Luke Hefson closed this discussion on 07 Oct, 2010 01:49 PM.

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