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RW Upgrade document?

privatkalle

31 Aug, 2010 01:58 PM via web

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Hello
I try to use Collage Torn paper on my RW4.4.2 but got strange messages. Why
Thanks a lot.
Karl

• Skärmavbild_2010-08-31_kl._15.51.57.png 285.5 KB

1. Support Staff 2 Posted by Luke Hefson on 01 Sep, 2010 02:31 PM

   

   Hi there,

   Thanks for the message. I'm sorry to hear that you are having issues with RapidWeaver, I understand what an inconvenience this may be for you.

   The message that you are receiving in regards to RapidWeaver 4.4.2 'Upgrade Notice' is merely a message that you receive when updating a project to RapidWeaver 4.4.2 (which uses a slightly different file format) to inform you that once a project is saved in 4.4.2 it is not backwards-compatible with older versions of RapidWeaver.

   In regards to the issues that you are experiencing with Collage - we are unfortunately unable to support this as it is a third-party plugin and not native to RapidWeaver. You would need to contact YourHead.com directly for their continued support of this issue.

   Please let me know if I can be of any further assistance.

   Kind regards,

   Luke

   -- Luke Hefson
   

   Support & QA, Realmac Software

   Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

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2. Luke Hefson closed this discussion on 01 Sep, 2010 02:31 PM.

3. privatkalle re-opened this discussion on 02 Sep, 2010 12:09 PM

4. 3 Posted by privatkalle on 02 Sep, 2010 12:09 PM

   

   Thank Luke for helping

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5. Nik Fletcher closed this discussion on 02 Sep, 2010 12:20 PM.

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