RapidWeaver will no longer start up
Ian Faulconbridge
via web
Hi,
Installed licensed version of RapidWeaver a week or two ago
(current version). Has been working fine. All of a sudden (ie
tonight) it fails to start up and I need to do a "Force Quit". Any
ideas?
Cheers,
Ian
Comments are currently closed for this discussion. You can start a new one.
Support Staff 2 Posted by Nik Fletcher on 16 Mar, 2010 02:13 PM
Hi Ian
Thanks for your message. Have you updated the application recently? Which version of Mac OS X are you running, and which version of RapidWeaver?
Thanks!
Nik
3 Posted by Ian Faulconbridge on 16 Mar, 2010 09:28 PM
Nik,
Rapidweaver 4.3.1 (only recently downloaded this - a week or two ago)
Mac OS 10.6.2
Any suggestions would be great.
Cheers,
Ian
4 Posted by Ian Faulconbridge on 17 Mar, 2010 05:01 AM
Hi,
Tried something else today. I binned the relevant .plist files and tried to start RapidWeaver. It started, asked for my serial number, and then froze (just sat there with the spinning wheel going for ever). I really need to get a website published and was close to finishing it. If I can't fix this problem in the next couple of days, I will need to get rid of RapidWeaver and go to another product. This would be a pity. Any help would be very much appreciated.
Cheers, Ian
_________________________________________________________________
Looking for a new home? With all the latest places, searching has never been easier.
http://clk.atdmt.com/NMN/go/157631292/direct/01/
5 Posted by Ian Faulconbridge on 17 Mar, 2010 08:16 AM
Hi,
Tried another thing. I uninstalled the entire application including the preference files. I downloaded a new copy of the software and reinstalled it. Fired it up and the same thing happened. It asked me for my license number and after accepting that, the start up seemed to stall. Spinning wheel, force quit. No luck.
Why would it work for a couple of weeks and then, all of a sudden, stop working?
Cheers, Ian
_________________________________________________________________
Get the latest jobs delivered. Sign up for SEEK Jobmail.
http://clk.atdmt.com/NMN/go/157639755/direct/01/
Support Staff 6 Posted by Nik Fletcher on 17 Mar, 2010 10:19 AM
Hi Ian
Thanks for your message. It's highly unusual for this to happen - especially as you've not updated the application recently. We've not seen any other reports of this happening recently, either. Could you fire up the Console application (found in /Applications/Utilities), and in the Filter box in the top right enter RapidWeaver?
Then, launch RapidWeaver and try to register.
If you could send over the Console output that would be super-helpful and we'll then have a better idea of what's going on!
Thanks for your patience!
Nik
7 Posted by Ian Faulconbridge on 17 Mar, 2010 12:46 PM
Nik,
Well the good news is that RapidWeaver is working again. You have a record of all of the things I tried to get it working, but even after all of that it still wouldn't start up. What I did was to think of any changes I had made to my computer between now and when RapidWeaver last worked for me. The only thing I could think of was my Airport settings. I have been traveling, so I have been logging into a variety of hotel and airport wireless hotspots with my computer. So, what I did was to turn airport off and try RadidWeaver again. For some reason, it started up as if nothing was wrong. I quit out of the application, turned airport back on again, and then fired up RapidWeaver no problems. Since then, it has been working for me.
I am more than happy to help you fault find if there is something that you want me to do for you, but I am now back on track with my website and happy. I appreciate your interest in my problem. If there is anything I can do for you, please give me a yell.
Cheers,
Ian
_________________________________________________________________
Browse profiles for FREE! Meet local singles online.
http://clk.atdmt.com/NMN/go/150855801/direct/01/
Support Staff 8 Posted by Nik Fletcher on 17 Mar, 2010 01:32 PM
Hi Ian
Thanks for your message. I've asked our developers to take a further look at this, and if they need any more information they'll be in touch.
Kind Regards,
Nik
Nik Fletcher closed this discussion on 22 Mar, 2010 03:28 PM.