Embedding video
Cameron Ford
via web
Hi,
I use 'Bits on the run' as a host for my video. They give me an
embed code which I put into my web pages. I have 2 websites that I
have used Rapid Weaver on, both of which are online http://www.yourparadiseinthesun.com/
& http://www.2viewclick.com/index.html
On the first one I have a working embed code from bits on the run on my website. On the second website When I put the code in and go to preview it brings up the video. Once published and I check online there is no video.
I have tried inserting the code through formatting it into code and I have entered it using 'snippets' and it still wont work.
Can anyone help?
Thanks,
Cameron.
Comments are currently closed for this discussion. You can start a new one.
Support Staff 2 Posted by Luke Hefson on 16 Mar, 2010 09:55 AM
Hi Cameron,
Thanks for your message. Unfortunately we're unable to provide any help on issues that fall outside RapidWeaver technical support- such as custom code. The quickest way to resolve this would be to post on the Realmac Software forums where someone will probably be able to help you further:
http://www.realmacsoftware.com/forums/index.php/forums/
Please let me know if I can be of any further assistance.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Luke Hefson closed this discussion on 16 Mar, 2010 09:55 AM.
Cameron Ford re-opened this discussion on 16 Mar, 2010 10:22 AM
3 Posted by Cameron Ford on 16 Mar, 2010 10:22 AM
Hi Luke,
I believe this is a problem with Rapid Weaver as the same code works fine on one of my websites but not on the other. Although I am applying the code in the same way.
This is the link for the video on the working website http://www.yourparadiseinthesun.com/page3/page3.html
This is the link for the other website where the video does not appear when published http://www.2viewclick.com/page1/page1.html
Thank you for your rapid response so far.
Cameron.
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Support Staff 4 Posted by Luke Hefson on 16 Mar, 2010 10:33 AM
Hi Cameron,
Thanks for the update. If the two site files aren't too large, could you send us a compressed copy of each site file (.rwsw file) so that we may further investigate the issue?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
5 Posted by Cameron Ford on 16 Mar, 2010 12:12 PM
Hi Luke,
Again, thank you for a quick response.
The two project files are attached. Are these what you needed?
Cameron.
Support Staff 6 Posted by Luke Hefson on 16 Mar, 2010 04:51 PM
Hi Cameron,
Thanks for sending those over. It seems that the custom code displays as it should in both sites in RapidWeaver's preview mode - denoting that this is not a RapidWeaver issue.
However, I have noticed that your publishing credentials for both sites are somewhat different (the Paths and usernames in particular). Are they both hosted with the same company? Could you ensure that both projects credentials are correct by checking with your service providers and that they support your embedded code?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Nik Fletcher closed this discussion on 22 Mar, 2010 03:28 PM.
Cameron Ford re-opened this discussion on 01 Apr, 2010 12:48 PM
7 Posted by Cameron Ford on 01 Apr, 2010 12:48 PM
Hi Luke,
We have had no luck with our Hosting company in ressolving the issue of the video not showing up. The video displays on the preview in Rapid Weaver, but when uploaded it is not there. If we change our hosting over to Rapid Weavers hosting, is this an issue you believe would be corrected.
Many thanks,
Cameron.
Support Staff 8 Posted by Luke Hefson on 01 Apr, 2010 01:05 PM
Hi Cameron,
Sorry to hear that you are still having issues. RapidWeaver hosting is opperated by MacDock (who support it). If you send them an email with an example of the code they should be able to let you know if it can be supported on the MacDock servers.
Please let me know if I can be of any further assistance.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Luke Hefson closed this discussion on 01 Apr, 2010 01:05 PM.
Cameron Ford re-opened this discussion on 01 Apr, 2010 02:33 PM
9 Posted by Cameron Ford on 01 Apr, 2010 02:33 PM
I am now in contact with MacDock discussing if there will be any problems hosting with them.
I have now also found that when I republish any updates from the
website builder and there is a successful publish notice, when I check
online there are non of my changes. Is this because the hosting is not
picking up the updates, or Rapid Weaver is not publishing the
updated files properly? This may be the cause of the video not showing up, If no updates are happening at all.
Many Thanks,
Cameron.
Support Staff 10 Posted by Luke Hefson on 01 Apr, 2010 03:04 PM
Hi Cameron,
So if is the RapidWeaver built in publishing completing, but the changes are not taking effect on your site? Could you try Re-publishing All Files and then empty your browser's cache and view the site again? Does this resolve the issue?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
11 Posted by Cameron Ford on 01 Apr, 2010 03:14 PM
I Re-published all files, emptied cache folder, and it still had the old website. I have changed a few words on the home page, so I will be able to see when the new publish has worked properly.
Cheers,
Cameron.
Support Staff 12 Posted by Luke Hefson on 01 Apr, 2010 03:24 PM
Hi Cameron,
Could you double-check you publishing details to make sure that RapidWeaver is publishing it to the right destination. Could you also send us a screenshot of the changes that you've made in RapidWeaver and the the issue that you're having on the live site?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
13 Posted by Cameron Ford on 01 Apr, 2010 03:45 PM
Forgot attachment.
Cameron.
14 Posted by Cameron Ford on 01 Apr, 2010 03:45 PM
Attached is a picture of my publishing details. I am contact with Just Host checking if they are correct. They are the same details as I used when I first created the site, so I am a little confused as to why any new updates aren't going through on the same publishing details.
The original website had the 3 menu options: Home; Showreel; Contact.
I changed 'Showreel' to say 'Portfolio'. But online it still shows 'Showreel' although RapidWeaver is telling me that I have uploaded the latest edit on the website fine.
Is this a hosting issue? or is RapidWeaver not uploading the updated website properly.
Thanks again for a rapid response... Much quicker than Just Hosts Customer support.
Cameron.
Support Staff 15 Posted by Luke Hefson on 01 Apr, 2010 03:54 PM
Hi Cameron,
Thanks for the update. I too am seeing 'Showreel' displayed when I view your http://www.2viewclick.com/index.html site. Did you make sure to 'Re-publish All Files' as opposed to just a simple publish?
Sometimes web hosts make changes to their servers which can effect users - you should definitely double-check that all your details are still correct with them.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
16 Posted by Cameron Ford on 02 Apr, 2010 02:54 PM
I definately re-published all files. It went through and published all the pages and info again and said it was a succesful publish. Just Host are telling me that everything is pointing in the right direction.
I don't understand why the changes being made are not coming up on the online website?
Thanks,
Cameron.
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Support Staff 17 Posted by Luke Hefson on 06 Apr, 2010 02:39 PM
Hi Cameron,
Are you able to create a site export and view the changes locally?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
18 Posted by Cameron Ford on 08 Apr, 2010 06:31 PM
Hi Luke,
I finally fixed the issue with the Hosting company, Files were going in wrong folders etc
Thank you for your help during this matter.
I have come to put our recently designed logo into Rapid Weaver. We had two copies of our text based logo, one had a transparent back ground so that our website colour would fit seamlessly behind the logo. The other had a back ground that is the same colour as the website.
When the Transparent logo is applied it creates a white back ground instead of being transparent.
And when the Logo with the same background colour is applied, it looks fine in the preview and you don't notice a colour difference. But when I publish the site and check it online, there is a clear colour difference.
You can see the colour difference by going to www.2viewclick.com
I will put the transparent logo on the 'FAQ' page so you can see the effect of the 'transparent logo' that becomes white.
Many thanks for your help,
Cameron.
19 Posted by Cameron Ford on 08 Apr, 2010 08:36 PM
Hi,
*Follow on from earlier email*
Just the new link because I needed to tidy the website up as a client is looking at it tomorrow.
This page is hidden but still on the site http://www.2viewclick.com/Logo%20Trial/logo_trial.html
I have worked out that it is the background of the website that goes a lighter shade when published.
Thanks,
Cameron.
Support Staff 20 Posted by Luke Hefson on 09 Apr, 2010 09:00 AM
Hi Cameron,
Could you ensure that 'Image Format' in the Page Inspector is set to original?
Please let me know if I can be of any further assistance.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Luke Hefson closed this discussion on 09 Apr, 2010 09:00 AM.
Cameron Ford re-opened this discussion on 09 Apr, 2010 09:46 AM
21 Posted by Cameron Ford on 09 Apr, 2010 09:46 AM
Yes, Image format is set to original on all pages.
Thanks,
Cameron.
Support Staff 22 Posted by Luke Hefson on 09 Apr, 2010 10:09 AM
Hi Cameron,
How did you optimise the original images for RapidWeaver? Could you send us over the original transparent png so that we may take a look. Have you ensured that in RapidWeaver's preferences under General -> Editing, that 'Automatically resize larger images' is not checked.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
23 Posted by Cameron Ford on 09 Apr, 2010 11:08 AM
The 'Automatically resize larer images' was checked, but I have now unchecked it.
It is the website background colour that changes between preview in Rapid Weaver, and being online.
Attached is the transparent Logo.
Many Thanks for your helpful ongoing support.
Cameron.
Support Staff 24 Posted by Luke Hefson on 09 Apr, 2010 04:03 PM
Hi Cameron,
Now that you have unchecked 'Automatically resize larer images' are you able to drag in your png with it's transparency intact (as I was able to when trying to recreate your issue)? As automatically resizing images flattens them.
I'm unable to recreate any issues with background colours displaying differently in online and when I view your http://www.2viewclick.com/Logo%20Trial/logo_trial.html page myself I am unable to see the issue (see attached screenshot). Do you have this issue across different browsers?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
25 Posted by Cameron Ford on 09 Apr, 2010 04:40 PM
When I drap in the same transparent logo as you had in PNG format it still creates a white background as aposed to the space being filled with the website page colour.
When the colours match up in the rapid weaver preview, the website colour changes slightly when using firefox to view it. So the two colours do not match.
So basically Internet explorer displays a slightly different website background colour to Firefox. Meaning our designs like the video which is meant to have the same back ground colour as the website does not, varying on the browser used to view the site.
Thanks,
Cameron.
Support Staff 26 Posted by Luke Hefson on 12 Apr, 2010 10:49 AM
Hi Cameron,
What version of RapidWeaver are you running? As I am also currently unable to recreate the transparency issue in the most recent version of RapidWeaver - when 'automatically resize' is unchecked and the image type is set to 'ordinal'. As you can see from my screenshot, I can drag in your png and keep the transparency but the size is quite large. In order to keep the transparency of the png, you would need to resize the image in you preferred image editing software first, if you require the image to be smaller.
In regards to the colour differences in Firefox and Internet explorer - this is unfortunately due to the fact that these browser's do not respect colour profiles as Safari does, and as such we are unable to support this issue.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
27 Posted by Cameron Ford on 13 Apr, 2010 10:45 AM
Hi Luke,
The Logo is transparent when moved into Rapid Weaver, It is just when I change the size. So now I just change the size in photoshop first. Thank you for helping me on that one.
My URLs are becoming quite untidy. Some of my pages let me keep the 'folder' space empty, meaning they go straight into public_html which means the URL is tidy (except for the .html at the end) but other pages insist in the folder being filled out with 'page1' or something similar. meaning that my URLs end up being /page1/FAQ.html
How do I stop them going into folders and just have the page file straight in the public_html. And also how do I get rid of .html at the end of the URL
Your help is much appreciated,
Cameron.
Support Staff 28 Posted by Luke Hefson on 13 Apr, 2010 10:54 AM
Hi Cameron,
We have a mini video tutorial on tidy URLs that can probably explain the process a lot better than I can in this thread! Check it out here:
https://realmacsoftware.tenderapp.com/faqs/rapidweaver-video-tutorials/creating-tidy-friendly-urls-for-rapidweaver-sites
Please let me know if I can be of any further assistance.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Luke Hefson closed this discussion on 13 Apr, 2010 10:54 AM.