publishing problem
Mark Masciarotte
via web
I just tried publishing a new edition of my Web site. The folder that usually is called "rw_common" did not appear, so the site will not load properly. How can I make the software upload another rw_common folder and all of its required files.
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Support Staff 2 Posted by Luke Hefson on 16 Mar, 2010 09:31 AM
Hi Mark,
Thanks for the message. I'm sorry to hear that you are having issues with RapidWeaver, I understand what an inconvenience this may be for you.
Are you using RapidWeaver's built in publishing and are you able to perform a normal local export? Have you been through all the steps in the following link?
http://support.realmacsoftware.com/faqs/rapidweaver/common-fixes-for-ftp-publishing-issues
If so, and you're still experiencing issues could you send us a compressed copy of your site file (.rwsw file) so that we may further investigate the issue?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
3 Posted by Mark T. Masciarotte on 16 Mar, 2010 10:12 PM
From: Luke Hefson
<***@tenderapp.com>
Date: Tue, 16 Mar 2010 02:31:30 -0700
To: <***@dsgassociates.com>
Subject: Re: publishing problem [RapidWeaver]
Support Staff 4 Posted by Luke Hefson on 17 Mar, 2010 10:41 AM
Hi Mark,
How are you getting on? Are you still experiencing issues?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
5 Posted by Mark T.Masciarotte on 17 Mar, 2010 01:13 PM
Hello, Luke. Thanks for following up. I dumped the cache, and that worked perfectly to upload the files and the theme (rw_common) folder, so that's been solved.
There is still a problem, however, which I think is related to permissions. I have attached a screenshot, so you can see what's happening. This happens with all pages except the index file. If I change the permissions to "execute," the page can be accessed, but only once. Then, I get the same message as shown in thr screenshot.
I'm running RW 3.6 on an iBook with OS 10.4.11. Any thoughts? - Mark
-----Original message-----
From: Luke Hefson ***@tenderapp.com
Date: Wed, 17 Mar 2010 06:41:15 -0400
To: ***@dsgassociates.com
Subject: Re: publishing problem [RapidWeaver]
Support Staff 6 Posted by Luke Hefson on 17 Mar, 2010 03:33 PM
Hi Mark,
Glad to hear that the original issue is resolved.
How are you publishing? Are you using RapidWeaver's built in publishing or perhaps an external FTP client?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
7 Posted by Mark T. Masciarotte on 17 Mar, 2010 03:41 PM
Hi, Luke. I used RapidWeaver's built-in publishing. As I think I mentioned,
I published a different set of RapidWeaver files to another site and had no
problems at all. This one's got me stumped. - Mark
From: Luke Hefson
<***@tenderapp.com>
Date: Wed, 17 Mar 2010 08:34:41 -0700
To: <***@dsgassociates.com>
Subject: Re: publishing problem [RapidWeaver]
Support Staff 8 Posted by Luke Hefson on 17 Mar, 2010 03:44 PM
Hi Mark,
Are both sites hosted by the same service provider? Could you double check your publishing credentials for the project with your service provider.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
9 Posted by Mark T. Masciarotte on 17 Mar, 2010 04:03 PM
Different providers, but I'll call the one with whom I'm having trouble and
will report back to you. - M
From: Luke Hefson
<***@tenderapp.com>
Date: Wed, 17 Mar 2010 08:44:31 -0700
To: <***@dsgassociates.com>
Subject: Re: publishing problem [RapidWeaver]
Support Staff 10 Posted by Luke Hefson on 17 Mar, 2010 04:46 PM
Great, let us know how you get on Mark!
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
11 Posted by Mark T. Masciarotte on 17 Mar, 2010 05:16 PM
Hi, Luke. We tracked it down. The code was pointing to the wrong location in
each of the files, so I needed to go into the source code and fix each page.
It's working fine now. Thanks for the help. - Mark
From: Luke Hefson
<***@tenderapp.com>
Date: Wed, 17 Mar 2010 09:46:03 -0700
To: <***@dsgassociates.com>
Subject: Re: publishing problem [RapidWeaver]
Support Staff 12 Posted by Luke Hefson on 18 Mar, 2010 11:27 AM
Great news! Please let me know if I can be of any further assistance.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Luke Hefson closed this discussion on 18 Mar, 2010 11:27 AM.