Movies files do not publish
Melissa
via web
I published my test site and my movies do not play. They are in my assets and I linked them to an image. Any ideas why I cannot view my movies on the test site? Will they work correctly when not in a test site?
The website is: www.mm-photographyseniors.net/test
and the videos are on the testimonials page
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Support Staff 2 Posted by Luke Hefson on 15 Mar, 2010 11:12 AM
Hi Melissa,
Thanks for the message. I'm sorry to hear that you are having issues with RapidWeaver, I understand what an inconvenience this may be for you.
When adding the assets to RapidWeaver did you follow similar steps to the ones in this mini video tutorial?
https://realmacsoftware.tenderapp.com/faqs/rapidweaver-video-tutorials/adding-assets-to-a-rapidweaver-page
What file format were the movies that you added? Does the site perform as it should in RapidWeaver's preview mode?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
3 Posted by Melissa on 16 Mar, 2010 05:40 PM
I did follow those steps exactly. I'm not sure what happened but when I reopened my site in RW my assets panel was blank so I re-added and re-linked my assets to the proper images and now they work correctly! They are QuickTime movies.. really short clips, only 30 seconds a piece.
Thanks for your help!
Support Staff 4 Posted by Luke Hefson on 17 Mar, 2010 10:45 AM
Glad to hear you're back on track! Please let me know if I can be of any further assistance.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Luke Hefson closed this discussion on 17 Mar, 2010 10:45 AM.