Not working
Henry Benjamin
via web
Little Snapper has stopped working
I cannot capture an area in Safari. I now get a blank sheet icon and a file safari.png
I now get
using 1.7.1
Intel Mac
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Support Staff 2 Posted by Luke Hefson on 18 Feb, 2011 11:51 AM
Hi Henry,
Thanks for the message. I'm sorry to hear that you are having issues with LittleSnapper, I understand what an inconvenience this may be for you.
Exactly how are you snapping? Are you using LittleSnapper built-in browser, shortcuts or menu item and which snap option are you using?
Could you re-download LittleSnapper from our site and re-insatll it. Does this resolve the issue? Are you using any 'cloud-based' services (such as Dropbox) to store your LittleSnapper library file as we're unfortunately unable to support this currently.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within two business days.
3 Posted by Henry Benjamin on 18 Feb, 2011 04:24 PM
Reinstalling the program has fixed the problem
I had been snapping an area. It has worked since I first started using the
program. Suddenly an area snapped from Safari showed only a blank page
On 18 February 2011 22:51, Luke Hefson <
***@tenderapp.com> wrote:
Support Staff 4 Posted by Luke Hefson on 18 Feb, 2011 04:33 PM
Glad to hear you're back on track Henry!
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within two business days.
Luke Hefson closed this discussion on 18 Feb, 2011 04:33 PM.