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LittleSnapper not working / freezes on startup

Mark Schafer

18 Jan, 2011 04:42 PM via web

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I had an old trial of LittleSnapper installed on my computer and then purchased the full version from the Mac App Store. As a trial, I had no issues running the software.

The app will open, but once open the interface is frozen. Nothing in the application window is responsive when you click on it. The menu bar does works.

I uninstalled and reinstalled, with no improvement. After I reinstalled, I got the crash log that is attached.

I have worked through the knowledge base article on fixes for common issues. Nothing fixed it until I booted in safe mode. LittleSnapper does work in Safe Mode. I then deleted all Login Items for my account hoping to rule out any third-party software interference when booted normally. Once booted normally, LittleSnapper still does not work.

Any ideas what might be going on here?

I've got Version 1.7 (12206)

• LittleSnapper_2010-07-06-135837_Mark-Schafers-G5.crash 40.3 KB

1. Support Staff 2 Posted by Nik Fletcher on 19 Jan, 2011 10:35 AM

   

   Hi Mark

   Thanks for your message, I'm sorry oyu're having issues. This crash log is for July last year, and as such isn't really appropriate for this issue. Which version of Mac OS X are you running? Are you running Application Enhancer or any other similar applications on your Mac?

   Thanks!

   Nik

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2. 3 Posted by Mark Schafer on 22 Jan, 2011 07:12 AM

   

   I'm running 10.6.6. I'm not running Application Enhancer.

   I am running Default Folder X (4.3.10) and Quicksilver (β54 (3815).
   Disabling these doesn't seem to make a difference though.

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3. 4 Posted by Mark Schafer on 01 Feb, 2011 11:26 PM

   

   I'm on 10.6.6 and am not running Application Enhancer. Any ideas on what it
   could be?

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4. Support Staff 5 Posted by Luke Hefson on 03 Feb, 2011 11:12 AM

   

   Hi Mark,

   Could you try running LittleSnapper 1.7.1 Beta 1 - which can be downloaded here:

   http://www.realmacsoftware.com/forums/index.php/forums/

   Does this resolve the issue?

   Kind regards,

   Luke

   -- Luke Hefson
   

   Support & QA, Realmac Software

   Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within two business days.

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5. 6 Posted by Mark Schafer on 03 Feb, 2011 07:03 PM

   

   Installed it, and it doesn't resolve it. It acts exactly the same. Nothing
   in the main window interface responds when clicking on it. Top menu bar
   still works though.

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6. Support Staff 7 Posted by Nik Fletcher on 09 Feb, 2011 09:56 AM

   

   Hi Mark

   Thanks for your message. Did you, by any chance, purchase LittleSnapper on another machine and then copy it to your G5? Apple's App Store regulations mean that LittleSnapper ships as an Intel-only app from the Mac App Store, whilst being available as a universal binary from our website.

   Have you quit the menu item, removed LittleSnapper from your system and reinstalled it?

   http://littlesnapper-betas.s3.amazonaws.com/littlesnapper_171b1.zip

   Please let me know if I can be of any further assistance.

   Kind regards,

   Nik

   -- Nik Fletcher
   

   Support & QA Manager, Realmac Software

   Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

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7. Nik Fletcher closed this discussion on 10 Feb, 2011 11:17 AM.

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