LittleSnapper not starting
tor
via web
Worked before.
Now I get error message: Cannot open Library. Have re-installed, repaired disk permissions etc. Running OSX 10.6.5
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2 Posted by tor on 10 Jan, 2011 03:16 PM
screen shot of error message
3 Posted by tor on 10 Jan, 2011 03:20 PM
Running version 1.7, which should be current. Library was created with I believe Version 1.6, purchased 12 months ago. Also tried putting library aside, letting Littlesnapper create new library. No effect.
Also tried starting in Safe Mode. No effect .
4 Posted by tor on 11 Jan, 2011 12:25 AM
I also tried deleting ALL LIttleSnapper files, including the document file, and downloaded a fresh copy from the website.
I still get the same message: " Cannot read the LittleSnapper Library; maybe created with a newer version of LittleSnapper...."
IS LITTLESNAPPER COMPATIBLE WITH OSX 10.6.5??????
5 Posted by ash on 15 Jan, 2011 01:04 AM
Hi,
Our developers have been looking into this, and we're in the progress of implementing a fix.
In the meantime, to fix this issue first quit the Menu item and LittleSnapper. Then:
Open the Finder
Go to the Go menu and select 'Go to Folder'
Enter: ~/Library/Preferences/
Locate the following file: com.realmacsoftware.littlesnapper.statusitem.plist
Remove that file.
Relaunching LittleSnapper should fix this up for you.
We're working on a full fix for this issue and as soon as we have an ETA I'll let you know.
Thanks for your patience
Support
ash closed this discussion on 15 Jan, 2011 01:04 AM.
tor re-opened this discussion on 02 Feb, 2011 04:24 PM
6 Posted by tor on 02 Feb, 2011 04:24 PM
STILL DOES NOT WORK. TRIED EVERYTHING YOU SUGGESTED.
PLEASE FIX THIS OR GIVE ME MY MONEY BACK!!!!
Support Staff 7 Posted by Nik Fletcher on 02 Feb, 2011 04:32 PM
Hi there
Have you opened the following folder in the Finder: ~/Library/Application Support/LittleSnapper - is there a .lslibrary file in that location? If so, rename it.
Please let me know if I can be of any further assistance.
Kind regards,
Nik
-- Nik Fletcher
Support & QA Manager, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
8 Posted by tor soevik on 02 Feb, 2011 04:59 PM
Nik,
thank you for getting back to me so quickly. I had almost given up finding a solution.
When the problem persisted some weeks ago, I first removed the file you refer to, from BOTH the admin user directory, and from my own user directory.... Then , when that didn't work, I removed the all files I could find saying littlesnapper, including the folder in applications support. Now there is no such folder. I also dumped the Littlesnapper app, and downloaded it again. I kept only my library file of snaps....
Still the same result.
Suggestions?
tor soevik
***@verizon.net
m: +1 240 281 0884
Support Staff 9 Posted by Nik Fletcher on 03 Feb, 2011 11:38 AM
Hi Tor
If you remove the ~/Library/Preferences/com.realmacsoftware.littlesnapper.plist and ~/Library/Preferences/com.realmacsoftware.statusitem.plist files too does this still happen?
Thanks
Nik
10 Posted by tor soevik on 04 Feb, 2011 04:57 AM
Nik,
the first was deleted, the second not; i thought that one belonged to Rapidweaver and left it alone.
Now it works!
thanks
tor
tor soevik
***@verizon.net
m: +1 240 281 0884
11 Posted by ash on 04 Feb, 2011 07:21 AM
Hi Tor,
Thanks for letting us know it's working now!
Kind regards,
Ash,
Realmac Software Support
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
ash closed this discussion on 04 Feb, 2011 07:21 AM.