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Upgrade error message

Barry

18 Dec, 2009 09:01 PM via web

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Just downloaded 1.5.3. Upon opening get message, " In order to use your library with this version of LS it needs to upgraded to a newer format. This can take a few minutes.... Click upgrade... get message library upgrade failed. You can try upgrading again by relaunching.

Upon relaunching, get same two messages. Any ideas?

1. 2 Posted by BArry on 18 Dec, 2009 09:18 PM

   

   p.s New user. Nothing in library. Checked "application support..... per other solution suggestion.

   Os 10.5.8

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2. 3 Posted by bryson sharpe on 19 Dec, 2009 06:41 AM

   

   how do i keep going

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3. Support Staff 4 Posted by Luke Hefson on 21 Dec, 2009 10:55 AM

   

   Hi Barry,

   Thanks for the message. I'm sorry to hear that you are having issues with LittleSnapper, I understand what an inconvenience this may be for you.

   Could you try downloading, installing and replacing LittleSnapper afresh. Does this resolve the issue?

   Kind regards,

   Luke

   -- Luke Hefson
   

   Support & QA, Realmac Software

   Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

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4. Luke Hefson closed this discussion on 21 Dec, 2009 10:55 AM.

5. Barry Seidenstat re-opened this discussion on 25 Dec, 2009 11:55 PM

6. 5 Posted by Barry Seidenstat on 25 Dec, 2009 11:55 PM

   

   Hi Luke,

   Tried your suggestion of trashing old version and re-downloading, installing. Still same two messages as noted previous.

   Any additional ideas?
   Thanks

   Barry Seidenstat

   ***@msn.com

   (c) 720-319-3757

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7. Support Staff 6 Posted by Luke Hefson on 06 Jan, 2010 11:19 AM

   

   Hi Barry,

   Thanks for the update. You mentioned that there is nothing in your library? If this is so, could you quit LittleSnapper and trash your .lslibrary file - which by default is located here:

   ~/Library/Application Support/LittleSnapper

   ..and then relaunch LittleSnapper. Does this resolve the issue?

   Kind regards,

   Luke

   -- Luke Hefson
   

   Support & QA, Realmac Software

   Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

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8. 7 Posted by Barry Seidenstat on 07 Jan, 2010 02:47 AM

   

   That worked. Thanks so much!

   Barry Seidenstat

   ***@msn.com

   (c) 720-319-3757

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9. Nik Fletcher closed this discussion on 07 Jan, 2010 10:20 AM.

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