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LittleSnapper and Shades conflict

sonofredrocklobster

07 Nov, 2009 06:04 AM via web

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Why close this thread until the bug is fixed?

http://support.realmacsoftware.com/discussions/littlesnapper/267-ca...

had to hunt for this after not being able to use little snapper. thought it was snow leopard but its a conflict with shades.

have to quit shades (stop in sys prefs), then quit both LS and the LS menu item, then restart LS (1.5.2) for LS to work.

please fix.

1. Support Staff 2 Posted by Nik Fletcher on 08 Nov, 2009 03:19 PM

   

   Hi there

   Thanks for your message. As our public support area is not linked to our bug tracker if a ticket is resolved in the helpdesk it doesn't necessarily mean that the ticket is closed in our bug tracker.

   In this, case we have not been able to reproduce the issue with Shades (despite shipping a large number of improvements in the snapping code in 1.5.2).

   Could you send us the Preferences file for Shades (found in the ~/Library/Preferences folder) so that we can replicate your Shades setup and we'll take a look into this to see if we can replicate and fix the issue in a future update.

   Please let me know if I can be of any further assistance.

   Kind regards,

   Nik

   -- Nik Fletcher
   

   Support & QA Manager, Realmac Software

   Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

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2. Nik Fletcher closed this discussion on 16 Nov, 2009 02:09 PM.

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