Previewing PDFs fails or crashes
Russ Irwin
via web
I have a number of PDFs which are page assets. When I attempt to preview them, RW either very, very slowly puts up a blank page, or gives me the spinner of death and I have to Force Quit.
Mac OS 10.6.1
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2 Posted by Russ Irwin on 08 Oct, 2009 02:15 AM
This is not private, I don't know how it became Private. Feel free to make it public.
Support Staff 3 Posted by Luke Hefson on 08 Oct, 2009 09:55 AM
Hi Russ,
Thanks for the message. I'm sorry to hear that you are having issues with RapidWeaver, I understand what an inconvenience this may be for you.
Do you have Adobe Reader installed? This sounds like a web-view issue related to the PDF preview plugin not behaving correctly.
If you export the project locally you should be able to view the PDF without issue.
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
4 Posted by Russ Irwin on 08 Oct, 2009 02:54 PM
Luke,
I have Acrobat Professional installed. I have no problem viewing PDFs
in Safari or OminiWeb.
Is there a way to export the site without clearing all the "changed"
page flags. Several versions ago there was a change which caused the
flag to be cleared whenever I exported locally, meaning that I then
have to upload the entire site.
I don't see that you've made any suggestion to resolve the problem of
Previewing a page within RW.
Thank you,
Russ
Support Staff 5 Posted by Luke Hefson on 08 Oct, 2009 03:19 PM
Hi Russ,
Apologies for the confusion - are you trying to Preview the PDFs directly or the Assets displayed in Preview? What version of RapidWeaver are you running?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
6 Posted by Russ Irwin on 08 Oct, 2009 03:37 PM
I'm trying to Preview the page. Then while Previewing the page I
select the link to the PDF asset, then RW hangs.
RW 4.3 (5379)
Mac OS 10.6.1
Support Staff 7 Posted by Luke Hefson on 09 Oct, 2009 09:32 AM
Hi Russ,
Thanks for the update. I'm unable to replicate the issue myself in RapidWeaver 4.3 running OS X 10.6. Could you compress and send on one of the PDFs that you have issue with so that we may further investigate the issue?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
8 Posted by Russ Irwin on 10 Oct, 2009 04:39 PM
It's failing on a variety of files, including the two that are attached.
I tried uninstalling and reinstalling Acrobat Pro 9. I recently
installed PhotoShop Elements 8 so it may be related to that.
Both files open fine on the web site (see PDF links at http://www.newmorning.info/page12/page60/page60.html
), they fail when I attempt to Preview the page.
Thank you,
Russ
Support Staff 9 Posted by Luke Hefson on 12 Oct, 2009 09:56 AM
Hi Russ,
I am unfortunately still unable to replicate the issue myself. Please see the attached screen shot.
I you create a brand new 'test' pdf do you experience the same issues? Do you experience this issue with all PDFs?
Kind regards,
Luke
-- Luke Hefson
Support & QA, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
10 Posted by Russ Irwin on 13 Oct, 2009 02:12 AM
Luke,
I don't know why, but it's working now. I deleted some meta-data and
republished the pages, both for other reasons, but not if I Preview
the page it is fine.
Thanks for following up.
Russ