Amazon S3 Failed Upload
I've had a couple of small problems but considering its 4am my time it could be more a faulty user than a software bug but I'll ask just in case.
I've been trying to upload a picture (as a test) to Amazon S3 but I get "The requested signature we calculated does not match the signature you provided. Check your key and signing method".
I'm not willing to bet my life (just a leg or something) that my Access Id and Secret Access are all ok but am unsure really whats going on. I've just had a check using transmit and the picture was not uploaded to the directory I selected but I recently changed my login email on Amazon and used the old one the first time before putting in the new one. While I've selected it to use the correct login details there does not seem to be any method of removing an Amazon login once it has been done.
Also (as it may be relevant) it says "We couldn't find your location".
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2 Posted by dbax on 31 Aug, 2010 06:36 PM
I'm getting the same error message. The exact same ID and secret works just great in CyberDuck.
It also can't find my location, either, but that's not a deal-breaker for me.
3 Posted by Aaron N on 31 Aug, 2010 06:43 PM
I am also having trouble with the Amazon S3 upload.
I was able to successfully upload to S3 when I didn't specify a prefix for in the Stamp setup. The upload breaks in the same way described above when I specify a prefix. I know that the keys are correct because the Stamp setup dialogue box allows me to see all my buckets for the account / access key.
Initially the prefix that I was trying to use didn't exist in my S3 account, so I went ahead and created it via another application. That didn't help - I played around with the prefix formatting, used leading slashes, trailing slashes, neither and both. None of these permutations worked.
Support Staff 4 Posted by Nik Fletcher on 31 Aug, 2010 06:48 PM
Hi Guys
Thanks for the reports. We're looking into this. Could you confirm for me the steps to replicate:
We're looking into it and we'll probably be in touch shortly to ask for some more details / suggest some workarounds.
If you could confirm the steps to replicate the issue it'd be much appreciated and we'll make sure this is fixed in a future update (likely 1.0.1!)
Please let me know if I can be of any further assistance.
Kind regards,
Nik
-- Nik Fletcher
Support & QA Manager, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
5 Posted by dbax on 31 Aug, 2010 06:59 PM
Hi Nik,
I just confirmed the steps above.
I created a new envelope and put two S3 targets on it. One target specified a path and the other did not.
The target without a path successfully uploaded (verified with Cyberduck), and the target with a path failed.
Both targets used the same credentials and the same bucket.
--David
6 Posted by Aaron N on 31 Aug, 2010 07:05 PM
Nik,
I just rechecked - I can verify that a file gets uploaded when I leave the prefix field blank, but the upload fails when I supply a prefix in any format.
7 Posted by Kevin on 31 Aug, 2010 08:59 PM
Hi, I have no idea what you mean by prefex but I uninstalled the application, re-entered my Amazon credentials, it seems to get all my Amazon bucket names ok and if I just press done (ie let it use the first bucket) then it just fails. It makes no difference if I change bucket or try to enter a path.
I just tried to resend to a new bucket and that failed as well.
I have not tried it on any of the other services as it was only Amazon I wanted it for so I can't really say if this could be a problem on my end. I do have LittleSnitch installed but have allowed Courier full privileges and even tried it with LittleSnitch off..
Before uninstalling the app (after a few hours) and reinstalling it just immediately comes up with the error message, when I originally tried it did seem to at least try and upload to Amazon. Also for reference it is the registered version, I downloaded the first link on Twitter and then re-download the 2nd link provided
Support Staff 8 Posted by Nik Fletcher on 02 Sep, 2010 10:43 AM
Hi Guys
Thanks for your message. We're working on a fix for this and it'll appear in the 1.0.1 update which will be launched soon.
Thanks!
Nik
Nik Fletcher closed this discussion on 06 Sep, 2010 04:08 PM.
Kevin re-opened this discussion on 07 Sep, 2010 05:08 PM
9 Posted by Kevin on 07 Sep, 2010 05:08 PM
Hi, Did the fix for Amazon S3 make it into the new update as it still fails for me with the 1.0.1 update same as before.
Thanks
Kevin
Support Staff 10 Posted by Nik Fletcher on 08 Sep, 2010 01:16 PM
Hi Kevin
Thanks for the update. We'll look into this!
Please let me know if I can be of any further assistance.
Kind regards,
Nik
-- Nik Fletcher
Support & QA Manager, Realmac Software
Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.
Nik Fletcher closed this discussion on 10 Sep, 2010 10:33 AM.