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I can't connect to Facebook

Christophe Tauziet's Avatar

Christophe Tauziet

31 Aug, 2010 06:19 PM via web

Hi everybody !

Congratulations for your app ! It looks really great ! But I'm having some problem when adding a facebook stamp. I get the error message :
"Facebook returned an unexpected response regarding your user information. Please try again, contact support should the issue persist."

  1. 2 Posted by Christophe Tauziet on 31 Aug, 2010 06:31 PM

    Christophe Tauziet's Avatar

    And of course I've got Snow Leopard 10.6.4 and a 64-bit Mac.

  2. 3 Posted by Gabriel on 31 Aug, 2010 07:26 PM

    Gabriel's Avatar

    Hi,

    just downloaded and testing Courier. It´s exactly the same with me! Latest Snow Leopard and Mac.

  3. 4 Posted by Gabriel on 31 Aug, 2010 07:34 PM

    Gabriel's Avatar

    Just logged into facebook in browser: In the app settings "courier" is listed! And in courier itself: After hitting the "OK" button, for just a second the message appears "Authentication complete". But the error message won´t disappear and I cannot go further!

    Thanks + Best

    Gabriel

  4. 5 Posted by bsetter on 01 Sep, 2010 03:24 AM

    bsetter's Avatar

    Same exact results and problem for me too. Thanks for fixing it :)

  5. Support Staff 6 Posted by Luke Hefson on 01 Sep, 2010 08:45 AM

    Luke Hefson's Avatar

    Hi guys,

    Thanks for the message. I'm sorry to hear that you are having issues with Courier, I understand what an inconvenience this may be for you.

    Could you try the following steps and let us know how you get on?

    • Quit Courier
    • Locate and remove the following file : `~/Library/Application Support/Courier/Presets/com.realmacsoftware.uploader.facebook.plist
    • Go onto Facebook online and click on 'Account -> Application Settings' and then locate 'Courier' in the list of applications and click the 'X' to remove.
    • Now re-launch Courier and add the Facebook plugin

    Are you now able to add it without issue, or are you continuing to run into problems?

    Kind regards,

    Luke

    -- Luke Hefson

    Support & QA, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

  6. 7 Posted by Gabriel on 01 Sep, 2010 09:22 AM

    Gabriel's Avatar

    Hi Luke,

    thanks for your answer. The folder "Presets" and the file "com.realmacsoftware.uploader.facebook.plist" doesn´t exist in the mentioned path under "Application Support" (either System Library or User Library)!

    Best,

    Gabriel

  7. Support Staff 8 Posted by Luke Hefson on 01 Sep, 2010 09:27 AM

    Luke Hefson's Avatar

    Hi Gabriel,

    Thanks for the update. If you just remove 'Courier' from Facebook online and then try to re-autenticate, do you still experience the issue?

    Kind regards,

    Luke

    -- Luke Hefson

    Support & QA, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

  8. 9 Posted by Gabriel on 01 Sep, 2010 09:40 AM

    Gabriel's Avatar

    Hi Luke,

    tried it but same error again. I deleted it from facebook online, then restarted Courier, opened an envelope, put the facebook stamp on it. It didn´t ask for password and login, the info pull down window appeared with the list of data Courier will be granted access to. After pressing "continue", same error as before.

    I think it would be good to implement a reset function for login data etc.?

    Best

    Gabriel

  9. Support Staff 10 Posted by Luke Hefson on 01 Sep, 2010 09:58 AM

    Luke Hefson's Avatar

    Hi Gabriel,

    Thanks for trying that, I'm sorry to hear that you're still experiencing issues. Are developers are currently looking into the issue and we'll let you know what the status of this is as soon as possible!

    Kind regards,

    Luke

    -- Luke Hefson

    Support & QA, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

  10. 11 Posted by Bjorn Bergenheim jr on 01 Sep, 2010 10:02 AM

    Bjorn Bergenheim jr's Avatar

    Experience the same problem with the Facebook login. Tried everything, but same error occurs.

  11. Support Staff 12 Posted by Luke Hefson on 02 Sep, 2010 10:14 AM

    Luke Hefson's Avatar

    Hi guys,

    Our developer's have isolated this issue and are currently working on a fix! This fix will be available in the next impending update to Courier which will be released very soon.

    Again, apologies for any inconvenience caused!

    Please let me know if I can be of any further assistance.

    Kind regards,

    Luke

    -- Luke Hefson

    Support & QA, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

  12. Luke Hefson closed this discussion on 02 Sep, 2010 10:14 AM.

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