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Update Failure

Robert Steinberg's Avatar

Robert Steinberg

14 Feb, 2011 07:06 AM via web

Hi,

I purchased Courier before it became available on the App Store. I have registration code and everything was working fine until yesterday. Courier offered an update to 1.1.1. I accepted and now the program is broken. How can fix the problem?

Thanks,
Robert

  1. Support Staff 2 Posted by Nik Fletcher on 14 Feb, 2011 09:15 AM

    Nik Fletcher's Avatar

    Hi Robert

    Thanks for your message. What exactly do you mean 'the program is broken'?

    Thanks!

    Nik

  2. 3 Posted by Robert Steinberg on 14 Feb, 2011 05:29 PM

    Robert Steinberg's Avatar

    Hi Nik,

    The update seemed to work. When I tried opening the application, a window popped up saying "the application may be broken." I decided to delete the application but cannot find a place to download v. 1.1.1.

    Thanks,
    Robert

  3. Support Staff 4 Posted by Luke Hefson on 15 Feb, 2011 10:53 AM

    Luke Hefson's Avatar

    Hi Robert,

    Thanks for the update. Could you download Courier again from the following link and reinstall and let us know how you get on?

    http://courier.s3.amazonaws.com/courier_111.zip

    Kind regards,

    Luke

    -- Luke Hefson

    Support & QA, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within two business days.

  4. 5 Posted by Robert Steinberg on 15 Feb, 2011 11:17 AM

    Robert Steinberg's Avatar

    Hi Luke,

    That solved the problem.

    Thanks,
    Robert

  5. Support Staff 6 Posted by Luke Hefson on 15 Feb, 2011 11:19 AM

    Luke Hefson's Avatar

    Glad to hear you're back on track Robert!

    Kind regards,

    Luke

    -- Luke Hefson

    Support & QA, Realmac Software

    Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within two business days.

  6. Luke Hefson closed this discussion on 15 Feb, 2011 11:19 AM.

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