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Facebook issues - authentication fail

Ziv Kitaro

31 Aug, 2010 11:11 PM via web

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Hi.
Adding the facebook stamp went through the authentication procedure and then it shows the "ok" sign saying that it's completed, but then I get a second message saying there is an error (this box looks strange, weird fonts, blurry image).

Ziv

• Courier.png 359.1 KB

1. 2 Posted by Yendi Cohen on 31 Aug, 2010 11:16 PM

   

   Same here, except that i got this error as soon as I click on the facebook stamp.

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2. 3 Posted by bsetter on 01 Sep, 2010 03:20 AM

   

   Same thing for me.... Facebook just won't authenticate :(

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3. Support Staff 4 Posted by Luke Hefson on 01 Sep, 2010 08:59 AM

   

   Hi guys,

   Thanks for the message. I'm sorry to hear that you are having issues with Courier, I understand what an inconvenience this may be for you.

   Could you try the following steps and let us know how you get on?

   • Quit Courier
   • Locate and remove the following file : `~/Library/Application Support/Courier/Presets/com.realmacsoftware.uploader.facebook.plist
   • Go onto Facebook online and click on 'Account -> Application Settings' and then locate 'Courier' in the list of applications and click the 'X' to remove.
   • Now re-launch Courier and add the Facebook plugin

   Are you now able to add it without issue, or are you continuing to run into problems?

   Kind regards,

   Luke

   -- Luke Hefson
   

   Support & QA, Realmac Software

   Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

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4. 5 Posted by Yendi Cohen on 01 Sep, 2010 09:07 AM

   

   Hi,

   I do not have any Facebook plist, just vimeo and flickr as im using them, but i removed the courier app in facebook.
   I retry to setup the facebook account but still the same problem.

   :(

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5. 6 Posted by Ziv Kitaro on 01 Sep, 2010 02:38 PM

   

   Same here, I do not have any Facebook plist

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6. Support Staff 7 Posted by Luke Hefson on 01 Sep, 2010 02:43 PM

   

   Hi guys,

   Thanks for the updates. Our developers are currently looking into this issue and we'll let you know the status of this as soon as possible!

   Kind regards,

   Luke

   -- Luke Hefson
   

   Support & QA, Realmac Software

   Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

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7. 8 Posted by Yendi Cohen on 02 Sep, 2010 08:19 AM

   

   Hi,

   Thanks for the update.
   If you need any log or beta test, just email me.

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8. Support Staff 9 Posted by Luke Hefson on 02 Sep, 2010 09:15 AM

   

   Hi guys,

   Our developer's have isolated this issue and are currently working on a fix! This fix will be available in the next impending update to Courier which will be released very soon.

   Again, apologies for any inconvenience caused!

   Please let me know if I can be of any further assistance.

   Kind regards,

   Luke

   -- Luke Hefson
   

   Support & QA, Realmac Software

   Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within one business day.

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9. Luke Hefson closed this discussion on 02 Sep, 2010 09:15 AM.

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