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need to re-download Courier

Eric

13 Jan, 2011 04:47 PM via web

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Hi,

I've purchased Courier a while ago and have a (old-fashioned) serial number.

I need to re-install Courier on another Mac, but I can't find a way to download it via your web site. The Mac Store would invoice me €3,99.

How could I get Courier the post-Mac-Store way?

Thanks!

1. 2 Posted by ash on 13 Jan, 2011 07:56 PM

   

   Hi there, If you’ve already purchased our application outside of the Mac App Store, but would like to use the Mac App Store from now on, we can help. Just send us the receipts from both purchases, and we’ll refund your purchase from our RMS store (the ‘not mac app store’). We’ll do our best to get that refund to you speedily. If your original purchase from us was longer than 60 days ago, it might take us a bit longer.

   Cheers,
   ~Realmac Support

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2. 3 Posted by Eric Sausse on 14 Jan, 2011 01:55 PM

   

   Hi,

   You'll find the receipt from my RMS Store here :
   https://sites.fastspring.com/realmacsoftware/order/invoice/RMS101112-4350-30131

   As for my purchase on the Mac Store, I did not get any receipt so far, but
   here is a screenshot :
   [image: Mac_Store_my_purchases.png]

   Sincerely,

   Eric

   On Thu, Jan 13, 2011 at 20:56, ash <
   ***@tenderapp.com<tender%***@tenderapp.com>
   > wrote:

   • Mac_Store_my_purchases.png 136.9 KB

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3. 4 Posted by ash on 14 Jan, 2011 10:06 PM

   

   Hi there, Thanks for sending in your receipts. I’ll pop your request in the refund queue, and we’ll get the refund back to you as soon as possible.

   ~Realmac Support

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4. 5 Posted by Eric Sausse on 15 Jan, 2011 08:21 PM

   

   Thank you very much!
   Eric

   On Fri, Jan 14, 2011 at 23:06, ash <
   ***@tenderapp.com<tender%***@tenderapp.com>
   > wrote:

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5. Support Staff 6 Posted by Luke Hefson on 19 Jan, 2011 10:49 AM

   

   Hi Eric,

   I've submitted the refund for processing and the funds should be with you shortly. Please be aware that it can take up to 10 business days for the funds to appear, due to the time taken by banks to process money transfers.

   Kind regards,

   Luke

   -- Luke Hefson
   

   Support & QA, Realmac Software

   Our support team are in the office between 9am and 5pm UK time, Monday to Friday, and we aim to answer all requests within two business days.

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6. Luke Hefson closed this discussion on 19 Jan, 2011 10:49 AM.

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